2/5

posted Jun-20-2010

bought an item from a merchant in Hong Kong who assured me he could get it here within 3 days if I paid enough. So I coughed up $66 shipping for a $62 item because I wanted it fast.

I bought it Thursday our time, which was Friday HK time, and he mailed it late that day. UPS didn't get it in their system until Monday. It stayed in China a couple more days then went into the UPS Limbo.

It's now 9 days later and the UPS tracking system says it'll arrive tomorrow, a full 10 days later. All this for only $66 shipping for a 1 lb. item.

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5/5

posted Feb-24-2009

I placed this order after seeing a high rating on the NexTag area of ResellerRatings. Then I came here and was shocked by the reviews and began to worry. But the order process went smoothly, I received a tracking number, and the item arrived in great shape. Total elapsed time was five days from the time I placed the order to the time I received it. I can't ask for anything more, but then I haven't needed the customer service. So maybe they're a good company after all, so long as you didn't order that mis-marked hard drive.

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5/5

posted Jun-02-2006

This was my third purchase from Newegg, a BYTECC cable adapter. Unfortunately, it wasn't a great design and just stopped working after awhile. It was then that I looked more closely at the reviews and saw that many people had similar problems. So I went to Newegg's web site and tried to arrange for a refund or credit or something. Well, their site had a problem and wouldn't let me through, so I thought I just didn't qualify and I wrote a review of the device on their site to that effect. I was then quickly contacted by their customer service who asked for a little more detail, which I provided. They told me I was indeed eligible for refund, but the item was only 25 bucks so they'd just send me the money and I could keep it or throw it away, my choice! Everything about this store speaks of customer service. They provide space for you to relate your experience with the product you purchase, and if you're not satisfied, they have automated RMA web service to speed up resolution of the problem. The customer service reads every review of their sold items, and responds to you where appropriate. You might find a somewhat lower price somewhere if you search hard, but you won't find better service anywhere, and that's worth a lot in my book. I highly recommend Newegg as a great place to shop.

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5/5

posted Mar-24-2006

Great! One of the easiest and fastest transactions I've ever done. I placed an order for a set of printheads on Wednesday at 2:30 PM PST, and it was delivered on Friday at noon. I opted for the cheapest delivery, which was USPS priority, and instead they sent it UPS ground and it came faster! Also, they accept PayPal and the payment process was very easy. I have confirmation from PayPal, and I didn't have to send my credit card numbers through the Internet yet another time. I received two e-mails from Inksite, and the entire process was easy to watch by logging into their site. They get my highest rating for this transaction. I wish all businesses would do as well!

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1/5

posted Nov-25-2005

I placed this order on Saturday, 11/19. The order went well until I clicked the Submit button. Then it was rejected "because of an internal error". But the bank says my card was charged, and Zipzoomfly has no record of an order for me. So I called them. They're closed Saturdays. I had to wait for Monday to try and straighten this out. I left e-mail immediately, then waited until Tuesday to call them. After a long hold on the phone, it said I could leave a message and they'd get back to me. I left a message, and after a week now, I have no e-mail nor phone call. They've just ignored me. I'm worried about ever recovering my money. Even if they make my order good, I'll lose the $20 rebate because this is the last day of the offer. This really smells -- the worst experience I've had shopping and I've been shopping on line for many years. They have no service except during their random business hours, and when their system hiccups, you're just screwed. Their strategy apparently pays off. If all their software and internet communications works, and if there is no problem with the product, then their high degree of automation pays off. The customer gets the item and leaves a great, and solicited, review. If some like fails, they can't handle it, but it's rare enough so their rating remains high in spite of the unhappy customer. In the past I've bought some expensive items here with no problem and rated them high myself. I will no longer shop here, and will recommend to everyone who will listen that they should not shop here either.

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5/5

posted Apr-27-2005

This is my purchase of a second CoolPix 8800 from this company. My first experience was so good I looked forward to doing it again. This time was even better! I placed the order on Monday around noon on their easy-to-use web site, and received a notice that the item had been shipped when I checked back a few hours later! The item was in the FedEx system and on the way when I checked Tuesday morning, and it arrived here in California on Thursday. Packaging was great and the camera arrived in perfect shape. No hassle, no fuss, easier than going downtown to buy it, cheaper, and with plenty of information along the way. My highest recommendation for buydig.com -- two perfect transactions and I look forward to more.

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