1/5
posted Sep-13-2008
This was a poor experience. I ordered a replacement keyboard for a Toshiba laptop, which Laptops for Less (supposedly) had in stock at a good price and I even found a coupon for free shipping. I placed the order online and paid with a credit card. I received an order confirmation email quickly, a shipping confirm (complete with a Fedex tracking #) a few days later. So far so good.
The expected delivery date came and went, and no keyboard. I checked the Fedex site, and the delivery date was no longer there. In fact, it stated that although shipping information had been transmitted to them by Laptops for Less, no package was received.
I called the company, and the rep told me that they never had the item in stock, that they had to search around for one, and that it would be drop shipped from the vendor. No search for the item had been made. They did, however, see it fit to put the charge through to my card. The rep told me that they would search for the item that day, and upgrade me to 2nd day shipping at no additional charge.
I called back the next day. A different rep told me that the item was never ordered. I asked that she cancel my order and put a credit through to my card. "I can cancel the order, but I can't issue a credit." Are you serious????? She told me that she'd need "special permission" to do so, and that if it were allowed, it would take a few days. Right.
I called American Express, and they issued me a credit and will be sending Laptops for Less a chargeback. Thankfully, I had the final shield of protection here.
The moral of the story is: don't order from these people because you are taking a chance doing so. Had they been truthful about not having the item, I wouldn't have ordered from them. Had the item indeed been in stock, it would likely have been sent. But this company operates - at best - on the fringes of ethics, and their tactics may lead to your disappointment, frustration, and/or lost money.
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![Share](javascript:share_rating({"review_body":"I had a simple, easy experience. Needed a fan belt, saw it at DrillSpot at a good price, ordered it and it arrived quickly. I\u0027d be happy to order from them again.","link":"http:\/\/www.resellerratings.com\/store\/DrillSpot\/review\/1633918#comment1633918","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DrillSpot.jpg","store_name":"DrillSpot","username":"ivanho1963","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was a poor experience. I ordered a replacement keyboard for a Toshiba laptop, which Laptops for Less (supposedly) had in stock at a good price and I even found a coupon for free shipping. I placed the order online and paid with a credit card. I received an order confirmation email quickly, a shipping confirm (complete with a Fedex tracking #) a few days later. So far so good.<br><br>The expected delivery date came and went, and no keyboard. I checked the Fedex site, and the delivery date was no longer there. In fact, it stated that although shipping information had been transmitted to them by Laptops for Less, no package was received. <br><br>I called the company, and the rep told me that they never had the item in stock, that they had to search around for one, and that it would be drop shipped from the vendor. No search for the item had been made. They did, however, see it fit to put the charge through to my card. The rep told me that they would search for the item that day, and upgrade me to 2nd day shipping at no additional charge. <br><br>I called back the next day. A different rep told me that the item was never ordered. I asked that she cancel my order and put a credit through to my card. \u0022I can cancel the order, but I can\u0027t issue a credit.\u0022 Are you serious????? She told me that she\u0027d need \u0022special permission\u0022 to do so, and that if it were allowed, it would take a few days. Right.<br><br>I called American Express, and they issued me a credit and will be sending Laptops for Less a chargeback. Thankfully, I had the final shield of protection here. <br><br>The moral of the story is: don\u0027t order from these people because you are taking a chance doing so. Had they been truthful about not having the item, I wouldn\u0027t have ordered from them. Had the item indeed been in stock, it would likely have been sent. But this company operates - at best - on the fringes of ethics, and their tactics may lead to your disappointment, frustration, and\/or lost money. <br><br>","link":"http:\/\/www.resellerratings.com\/store\/Laptops_for_Less\/review\/407054#comment407054","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Laptops_for_Less.jpg","store_name":"Laptops For Less \/ laptopsforless.com","username":"ivanho1963","rating":"1"}, "single");){kind=link}