1/5

posted Aug-13-2008

I have ordered from Master Grip in the past and liked the products and the service. But they have gone way down hill.
In May we ordered a golf bag; it took two months for delivery!! Unacceptable.
On August 8 I ordered a club from their catalog. You cannot order online as their web site is deficient, which even they admit. So I faxed the order; I had to call on August 13; turns out they received the fax on 8/8 but had not yet entered it into their system! Oh, by the way--they tell me--they do not have it in stock. No idea when they might decide to ship.
I am off to Golf Galaxy to buy. I am now an ex-customer. Their service is non-existant and their "customer service" people do not care at all. The guy I talked to said he was only paid $8.40 an hour so he is not going to work hard. That is a quote.
DO NOT BUY FROM MASTER GRIP

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