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posted May-22-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"UPDATE:<br>BookPal has worked with us to resolve the issue listed below. Their team was very helpful and went above and beyond to ensure that our problems were corrected!<br><br>------------------------------------------------------<br><br>BookPal had great prices and prompt service when I ordered 500 books, however, there was a MAJOR misprint in the books (not BookPal\u0027s fault, likely the publisher\u0027s) and they have failed to respond to my questions. With 20% of our books misprinted - there 40 pages are duplicated AND a 30 pages of a different book are printed - we were really hoping for prompt attention to the issue and that has not happened.","link":"http:\/\/www.resellerratings.com\/store\/BookPal\/review\/1563454#comment1563454","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BookPal.jpg","store_name":"BookPal","username":"ingr5318","rating":"5"}, "single");){kind=link}
“We certainly regret this process did not align with our high standards of customer service excellence. Thank you for sharing this feedback and providing details on the 100 copies that were received misprinted by the publisher. We have taken immediate action to order 100 replacement copies and those books will be shipping to you tomorrow. If we can do anything else to improve this transaction for you please let us know.”