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zeta

Have some money to spend on gadgets

Location: Arizona, US | Interests: Electronics, Gadgets, Laptops, Computers | Occupation: Student | zeta is a top reviewer!
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  • Rating 10/10
    5/5

    Bought a LivingSocial voucher which gives me a significant discount for iOttie products. I followed the instructions and used the code at their official iottie website. Simple and fast order, shipped the next day and received it promptly perfectly packed. No problems.


  • Email reviewer
  • Rating 10/10
    5/5

    10/16/2013
    Ordered an Apple USB Cable using Free ShopRunner shipping so it got to me in 2 days. No problems whatsoever. I haven't handled their customer service end so I don't know how it's like.

    1/25/2014
    Ordered an item for pickup. It was ready the same day and they remind you in a lot of places of the website and email that it will only be available for pickup for 5 days only. That's a good thing to know. After I arrived at the store, I picked it up with no problems at all.

    This review was modified by zeta on February 09 2014 04:35:52 PM

  • Email reviewer
  • Rating 10/10
    5/5

    I've been a customer of Rakuten since the days it was Buy.com. Please realize that Rakuten is a big marketplace for other sellers, so make sure you're buying from Rakuten itself. If you have had a bad experience with a marketplace seller, then it's more of that specific seller's fault.

    I haven't had any really bad experiences with Rakuten nor the sellers. The only bad experience I had was that something came broken from a marketplace seller, but it was resolved with an email.

    The latest Rakuten experience I had was excellent. Placed an order in the morning, and my item was delivered the next day in Arizona with Budget shipping.

    Last order I have placed with them: 12/30/2013
    My items were delivered, but they were stolen. I emailed the seller for a replacement and he never responded me. So I emailed Rakuten, it was a 2 business days turn around for email answers which is slow in my opinion. But they solved my problem and sent me replacements.

    This review was modified by zeta on June 10 2014 06:12:41 PM

  • Email reviewer
  • Rating 4/10
    2/5

    I'm a buyer.

    Took advantage of online coupon for new customers and bought both an e-gift code and a physical gift card. I received my e-gift within an hour and it was used without problems. Next day I receive an email that the gift card is shipped.

    Two weeks later, I notice that I haven't received my physical card yet, so I email them. Four days pass by and no response. I resort to the chat system and they tell me that the seller never shipped the item, and that a response to my email was sent 2 days ago. They're issuing me a refund now.

    I'm just mad that Raise.com didn't take the initiative to contact me about this issue. I don't buy that they responded to my email either since I couldn't find anything in the junk folder.

    So my recommendation is to only buy e-gift cards from them.


  • Email reviewer
  • Rating 10/10
    5/5

    Item is in the condition I expected and it was shipped promptly by them the next morning. Great job. I can trust this company with any used products for sure.


  • Email reviewer
  • Rating 10/10
    5/5

    Ordered a gift code from the site for $40. It was my first time shopping there. Between the time I placed my order and the gift code took to arrive was 30 minutes which is not bad, since they do their processing in the back end.

    No need to call, no need to wait 24 hours. Pretty short time and no problems at all.


  • Email reviewer
  • Rating 10/10
    5/5

    Never heard of Sweetjack deals before so I was a little skeptical to place an order with them at first. So I checked the reviews in resellerratings, and found out that it was a bad site, so I decided to not place it.

    Once I went to the place, Westworld Paintball, I went up and asked the workers at the register if they had any deals with sweetjack and they said yes. My second question was if they had problems ever with them and their customers, and they answered no. And my third question was if I place the order now, would the process be completed fast, and they said it's almost instant.

    So with all this information it made me more confident on placing an order through sweetjack since I would be saving about $20 at least. I Placed an order for 50% Off Westworld Paintball through my phone, and in 10 minutes my transaction is completely processed and I show it to the register and it's complete.


  • Email reviewer
  • Rating 10/10
    5/5

    Bought a pair of boots, shipping speed is OK, the returns are free to ship but with no tracking number. You need to be patient for the refund because it takes a while. But not problems so far.


  • Email reviewer
  • Rating 4/10
    2/5

    This is specifically rating my order on Will Call.

    I selected pickup/willCall so the order total was cheaper. I received the order confirmation the next day. Then a week passed, and I still hadn't received any order pickup confirmation or instructions.

    I decided to give them a call to their 800 number. I called in 3 different days, and all the same, nobody picked up the phone!!! On the last intent, I tried calling first thing in the morning when they opened in the morning. First call, nobody picked up. Tried calling a second time ten minutes later, somebody finally picked up! I asked what was the status of my order, and he had to put me on hold for this! He answered me later on that the order was ready to be picked up. I used 15 minutes of phone time just to find this out.

    When I got there, I realized that it was a dealership! I would've thought they would have better customer service than this.

    Before I placed the order, I tried calling asking about a part fitment and what not, and I was transferred like 3 times before the call got disconnected. It's frustrating dealing with them!


  • Email reviewer
  • Rating 10/10
    5/5

    Ordered a 55W H1 DIGITAL HID kit LIFETIME WARRANTY  (6000k, Acura RSX/DC5) after the halogen bulbs burned out in 4 years. Recommended by the people from clubrsx.com. The kit comes with everything needed. Their service is fast.

    The left lightbulb lasted me 4 years before burning out. Four years is not pretty long by HID standards. I decided to try their lifetime warranty and made a warranty request for the bulb. I mailed the bulb back, it cost me probably around 2 dollars. Within a week I received a replacement, without any email notification.

    I spoke with a customer representative before, and there wasn't any hold time on the phone. And something to note, is that I've read in the forums that there is lifetime warranty on everything, but the representative told me that it didn't apply to the bulbs, so it's YMMV.

    This review was modified by zeta on May 21 2013 01:00:32 AM

  • Email reviewer
  • Rating 10/10
    5/5

    The retailer participates in the ShopRunner program which provides a good incentive to shop there. I had free shipping and free returns so I would order a bunch of sizes and return the ones that didn't fit or didn't like. One time I placed an order of 15 shoes, and returned all of them because they didn't fit me.

    Cons:
    They don't do exchanges, only returns. So if you bought a shoe at some sale price and it doesn't fit you, then you might have to buy the next shoe at full price if it's not on sale anymore.
    The return shipping is by USPS and there's no tracking number, so if it gets lost, then that'd be a big problem.


  • Email reviewer
  • Rating 10/10
    5/5

    Never heard of them before placing my order. It was the cheapest place where I found a side marker for my car. The part I got from them looks genuine. The shipping speed is impeccable.


  • Email reviewer
  • Rating 8/10
    4/5

    Bought a pair of dressed pants from CK. Didn't like the fit so I shipped them back to them. What I don't like from them is that they only offer a 30 day period to return items unlike 60 or 90 days from other stores.


  • Email reviewer
  • Rating 10/10
    5/5

    Groupon Goods Review:

    I purchased two peacoats and the items shipped ONE MONTH to ship. That is pretty bad. I contacted them about the status of the order like 3 weeks in and they replied to me apologetically and gave me $5 credit for the issue. Then on the day the items shipped from the warehouse, I received an official email from them that, probably was sent to everybody who purchased the item and had to wait, and received $25 Groupon credit. After this I wasn't that mad at the delay anymore.

    At the end, after trying them on and realizing that they messed up a color from the peacoats I decided to return them. Giving them a phone call is quick, you don't need to wait even 5 minutes for somebody on the other end to pick up. The person on the other end said he would issue me the return and shipping labels by email.

    I waited a couple of days for the email but never received them, so I had to make a second call soon since the return window was closing. The representative I spoke with sent them to me instantly. I shipped the items free and later on got refunded for only one of them. I checked both tracking numbers and found out that one of them couldn't show in the map. I called customer service and told them that I sent both of them and only got one refunded, and I had the shipment receipt to prove that I shipped it. No needing to send her the shipment receipt, she issued me a refund promptly.

    Lastly, the first representative that I talked to sent me the shipping labels that I had asked for and apologized for the delay to send them and that he only worked on specific days of the week, therefore he sent the email four days after the call.

    I can't say that I had a bad experience, but I like the easy phone calls, the free returns, and the groupon credit for acknowledging their mistakes.

    There was an order more recent that they refunded me in Groupon Bucks.

    This review was modified by zeta on July 24 2015 05:19:59 PM

  • Email reviewer
  • Rating 10/10
    5/5

    I purchased an unlock code through eBay sold by this seller. It was a link to their website where I had to input the IMEI. The unlock was done in less than 24 hours, and there was email sent confirming it was all done.


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