1/5
posted Mar-01-2009
My first time ordering from them was smooth but it was more than 2 years ago. This is my second time shopping with them and this was my EXACT LETTER to the supervisor@letstalk.com:
Hi,
I wanted to let you know that I've been very dissatisfied with the order. It was placed approximately on July 11th. It has been 2 weeks already, and I have not received my phones.
The day I placed it, I told the representative (Extension #3101) that my contract with my current provider would end on the 14th and asked her if I could place the order so the porting process could start on the 15th. She said that it was possible and she wrote a note on about it on the order. I did not provide her my driver's license number that day because I did not have it with me, so I asked her if I could give it to her later. She said yes.
On the 14th or 15th, I believe, I called to a representative to provide him the license number. I do not hear anything from LetsTalk until I call back on the 18th and ask for the status of my order, (all the website said is that it was doing the carrier credit check, and I had already received 2 emails from AT&T about the plan). The representative told me that LetsTalk was waiting for my call to tell them when the porting process could get started, I replied that I wanted it to start as of that moment. I never received an email or a call telling me that they needed this, otherwise I would've called on the 15th already.
On the 21st I receive an email about being already an AT&T customer, and I needed to give you some information related to that. I thought that was a waste of time to be on hold for this.
On the 23rd, finally, I received an email telling me that the credit check was complete. I was glad but not for long when on the 24th I received an email telling me that I also needed to do an identity verification. This was my 2nd order from LetsTalk using this email account. I, again, thought this was a waste of time to be holding out my order for this. At the end of the call, the representative tells me that my orders would finally be shipped within 24 hours.
Then, yesterday, on the 24th, I receive an email telling me that some phones are backordered! And no phones are being shipped, until LetsTalk gets his hands on those backordered phones. This is really frustating. This would've probably taken only a day of work on one of those phone stores. I can only hope I'm not already getting charged for AT&T's plan; and I don't think the representative could keep his word about getting charged for only one day from Verizon.
P.S. The call waiting times are too long. (About 15 minutes for each call, with about 5 calls)
[When I received my phones, I called for a pricematch, because obviously after this whole time the prices dropped and they promised me $200 refund, which DID NOT happen. They promise to call you back, and the DO NOT]
One more thing, I NEVER received a reply from them for this letter.
This review was modified by
zeta on March 01 2009 08:42:29 PM
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posted Jun-04-2009 
posted Aug-02-2008 
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![Share](javascript:share_rating({"review_body":"Very good price. It was my first time ordering from them. Shipping took its time, but that wasn\u0027t important for me. I ordered an Energi-To-Go for my blackberry for Free after Completing Survey, the details of the survey came with the item. The day I received it, I went online to fill out the survey, so to my surprise the survey was already closed. I was pissed, so I sent them an email. In less than 24hrs I receive a reply stating that they have refunded me the price of the item.<br><br>That was very nice customer service! I really recommend them.<br><br>P.S. Their reply email read:<br>\u0022Our sincere apologies. The manufacturer discontinued the survey without notifying us. I have refunded you in full to your account.\u0022","link":"http:\/\/www.resellerratings.com\/store\/GraveyardMall\/review\/476664#comment476664","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GraveyardMall.jpg","store_name":"GraveyardMall.com","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought these headlights \u0022GP-Thunder 7500K H1 Xenon Plasma Quartz bulbs 55W\u0022 from the eBay user \u0022premiertek\u0022, which is the alternate store to their main web page.<br><br>It states that there\u0027s warranty for 45 days. So just before the warranty was gone, the headlight blew out so I sent them an email to provide me with an RMA for the return. In their email it states it needs $5 for processing, shipping & handling of the return. I replied to them that the fee was not specified in the item listing, so they waived it.<br><br>Until today, June 4th 2009, I\u0027ve returned the headlights \u0022FOUR\u0022 times. The headlight is very very cheaply made. The blue on it is painted on it, you\u0027d notice it that when it burns out, the blue coating is different.<br><br>And their email communication sucks. It takes them about a week to respond to you. And what\u0027s even worst are their short responses!! It took me like 3 emails back-and-forth to answer my questions, which I emailed in the first one, but the stupid replying person only answered one of them.<br><br>It\u0027s very frustrating to deal with these people so I would NOT recommend this store.<br>","link":"http:\/\/www.resellerratings.com\/store\/hid_lights_PremierTek\/review\/471813#comment471813","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/hid_lights_PremierTek.jpg","store_name":"hid-lights \/ PremierTek","username":"zeta","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My first time ordering from them was smooth but it was more than 2 years ago. This is my second time shopping with them and this was my EXACT LETTER to the supervisor@letstalk.com:<br><br>Hi,<br><br>I wanted to let you know that I\u0027ve been very dissatisfied with the order. It was placed approximately on July 11th. It has been 2 weeks already, and I have not received my phones.<br><br>The day I placed it, I told the representative (Extension #3101) that my contract with my current provider would end on the 14th and asked her if I could place the order so the porting process could start on the 15th. She said that it was possible and she wrote a note on about it on the order. I did not provide her my driver\u0027s license number that day because I did not have it with me, so I asked her if I could give it to her later. She said yes.<br><br>On the 14th or 15th, I believe, I called to a representative to provide him the license number. I do not hear anything from LetsTalk until I call back on the 18th and ask for the status of my order, (all the website said is that it was doing the carrier credit check, and I had already received 2 emails from AT&T about the plan). The representative told me that LetsTalk was waiting for my call to tell them when the porting process could get started, I replied that I wanted it to start as of that moment. I never received an email or a call telling me that they needed this, otherwise I would\u0027ve called on the 15th already.<br><br>On the 21st I receive an email about being already an AT&T customer, and I needed to give you some information related to that. I thought that was a waste of time to be on hold for this.<br><br>On the 23rd, finally, I received an email telling me that the credit check was complete. I was glad but not for long when on the 24th I received an email telling me that I also needed to do an identity verification. This was my 2nd order from LetsTalk using this email account. I, again, thought this was a waste of time to be holding out my order for this. At the end of the call, the representative tells me that my orders would finally be shipped within 24 hours.<br><br>Then, yesterday, on the 24th, I receive an email telling me that some phones are backordered! And no phones are being shipped, until LetsTalk gets his hands on those backordered phones. This is really frustating. This would\u0027ve probably taken only a day of work on one of those phone stores. I can only hope I\u0027m not already getting charged for AT&T\u0027s plan; and I don\u0027t think the representative could keep his word about getting charged for only one day from Verizon.<br><br>P.S. The call waiting times are too long. (About 15 minutes for each call, with about 5 calls)<br><br>[When I received my phones, I called for a pricematch, because obviously after this whole time the prices dropped and they promised me $200 refund, which DID NOT happen. They promise to call you back, and the DO NOT]<br><br>One more thing, I NEVER received a reply from them for this letter.","link":"http:\/\/www.resellerratings.com\/store\/Let_s_Talk\/review\/446740#comment446740","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Let_s_Talk.jpg","store_name":"Let\u0027s Talk","username":"zeta","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast Shipping. Good priced. The laptop is directly shipped from Shanghai, China. It took me 2 weeks from the day I ordered it till I received it. ","link":"http:\/\/www.resellerratings.com\/store\/HP_Home_Home_Office_Store_3\/review\/397667#comment397667","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HP_Home_Home_Office_Store_3.jpg","store_name":"HP Home & Home Office Store (.hpshopping.com)","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"No Problems. Phone was shipped within the specified time frame. I haven\u0027t dealt with customer service, so I can\u0027t rate that. But the process went smooth. I would buy from them again. It mentions on their website that there is warranty on the phones they sell; so I would deduce that they\u0027re not oversea phones. But I don\u0027t know for sure. One thing I know is that a lot of other cell phones sellers do not give you a warranty because they\u0027re oversea phones.","link":"http:\/\/www.resellerratings.com\/store\/MobileCityOnline\/review\/397666#comment397666","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MobileCityOnline.jpg","store_name":"MobileCityOnline","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"EXCELLENT. Free Shipping. Well Packaged. It had copies of the rebate forms and a copy of the invoice with it, ready to be sent. Shipping took 2 business days without any upgrades, from New Jersey to Arizona! I cannot complain about anything. Also, it had the lowest price I found on the net.","link":"http:\/\/www.resellerratings.com\/store\/BuyDig_Beachtr\/review\/397636#comment397636","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BuyDig_Beachtr.jpg","store_name":"BuyDig.Com","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"No Problems. Fast Email. Good Site. Good Service. xxxxxxxxxxxxxxxxxxxxxxxxxxxx","link":"http:\/\/www.resellerratings.com\/store\/Interactive_Ticketing_Electric_Arrow_Ltd\/review\/368699#comment368699","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Interactive_Ticketing_Electric_Arrow_Ltd.jpg","store_name":"Interactive Ticketing \/ Electric Arrow, Ltd","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Prompt shipment. Product as described. After submitting an order thinking it was free shipping, I realized they charged me $10 for handling. So I sent them an email right after I submitted the order telling them to cancel it. But they still shipped it the day after, this is what makes me mad, can\u0027t they check if they have any emails regarding the order before shipping the item? So later, I called them and they dropped the $10.","link":"http:\/\/www.resellerratings.com\/store\/GameStop\/review\/363976#comment363976","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GameStop.jpg","store_name":"GameStop","username":"zeta","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Price was appropriate after applying coupons. Prompt shipment.","link":"http:\/\/www.resellerratings.com\/store\/GNC_General_Nutrition_Centers\/review\/363975#comment363975","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GNC_General_Nutrition_Centers.jpg","store_name":"GNC \/ General Nutrition Centers","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Cheap Price. Prompt Shipment. Very happy with product.","link":"http:\/\/www.resellerratings.com\/store\/Classic_Closeouts\/review\/363974#comment363974","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Classic_Closeouts.jpg","store_name":"Classic Closeouts","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"No problems at all. Prompt shipment. Good Prices. Nice!","link":"http:\/\/www.resellerratings.com\/store\/MeritLine\/review\/363972#comment363972","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MeritLine.jpg","store_name":"MeritLine.com","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great product. Fast shipping. Sexy packaged box. Nice.","link":"http:\/\/www.resellerratings.com\/store\/Ralph_Lauren_Polo\/review\/363971#comment363971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ralph_Lauren_Polo.jpg","store_name":"Ralph Lauren Polo","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good customer service. They actually know their products. Good prices.","link":"http:\/\/www.resellerratings.com\/store\/Radio_Shack\/review\/363970#comment363970","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Radio_Shack.jpg","store_name":"Radio Shack","username":"zeta","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"One of my favorite Brick & Mortar stores. Great customer service. Fast shipments. Super easy rebates. Great returns, they come pick it up!<br><br>Recently I had to send them an email about a return policy question, and they got back to me in 24hrs which is a good time.","link":"http:\/\/www.resellerratings.com\/store\/Staples\/review\/363969#comment363969","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"zeta","rating":"5"}, "single");){kind=link}
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