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zeta

Have some money to spend on gadgets

Location: Arizona, US | Interests: Electronics, Gadgets, Laptops, Computers | Occupation: Student | zeta is a top reviewer!
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Rating 10/10
5/5

First time purchaser and I have to say I had a really good experience with their service. Free shipping and free returns. They issued the refund as soon as I used the return label. Great service and trustworthy.


Rating 10/10
5/5

Ordered and changed my mind. Just replied to the order confirmation email to cancel and that worked with no problems.


Rating 2/10
1/5

I received a promotional email for $15 of $100 in gift card purchases so I placed an order with them. Since it was my first order with them, they needed me to upload a picture of my ID along with the credit card. I did that.

Two days later, I receive an email that my order was canceled due to some credit card issues. I replied to the email for more description regarding the issue and they said that's all they can provide to me through email and that I needed to call them for more information at this number: 516-882-1200 and press #2 for customer service.

This is where it drives me nuts, It's been almost 2 weeks and every single time I call, it goes to voicemail. I've left voicemails and I don't get callbacks! I replied to the email 3 days later, letting the representative know that I've been trying to reach him and also gave him my phone number. End result? No callbacks, no email response.

Try that phone number yourself first before dealing with this company and see if you get ANY customer service. Zero.


Rating 10/10
5/5

Ordered and shipped out the same day using Standard Shipping. It was about 10 costumes I ordered. They got delivered 2 days before the guaranteed delivery date, in 3 business days without counting Saturday. I'm happy with the purchase.


Rating 10/10
5/5

Placed an order for one lotion on 10/17, I received the order confirmation shortly after. I received an email the next day 10/18 that the order was shipped, but it's not until 10/19 5:30pm that the order is actually "shipped". So just keep in mind that it's at least two business day for simply processing. They should try to be more efficient on this aspect.

Besides the shipping process, the item came packaged well in a box. No problems with that.


Rating 10/10
5/5

Bought a LivingSocial voucher which gives me a significant discount for iOttie products. I followed the instructions and used the code at their official iottie website. Simple and fast order, shipped the next day and received it promptly perfectly packed. No problems.


Rating 10/10
5/5

10/16/2013
Ordered an Apple USB Cable using Free ShopRunner shipping so it got to me in 2 days. No problems whatsoever. I haven't handled their customer service end so I don't know how it's like.

1/25/2014
Ordered an item for pickup. It was ready the same day and they remind you in a lot of places of the website and email that it will only be available for pickup for 5 days only. That's a good thing to know. After I arrived at the store, I picked it up with no problems at all.

This review was modified by zeta on February 09 2014 04:35:52 PM

Rating 10/10
5/5

I've been a customer of Rakuten since the days it was Buy.com. Please realize that Rakuten is a big marketplace for other sellers, so make sure you're buying from Rakuten itself. If you have had a bad experience with a marketplace seller, then it's more of that specific seller's fault.

I haven't had any really bad experiences with Rakuten nor the sellers. The only bad experience I had was that something came broken from a marketplace seller, but it was resolved with an email.

The latest Rakuten experience I had was excellent. Placed an order in the morning, and my item was delivered the next day in Arizona with Budget shipping.

Last order I have placed with them: 12/30/2013
My items were delivered, but they were stolen. I emailed the seller for a replacement and he never responded me. So I emailed Rakuten, it was a 2 business days turn around for email answers which is slow in my opinion. But they solved my problem and sent me replacements.

This review was modified by zeta on June 10 2014 06:12:41 PM

Rating 4/10
2/5

I'm a buyer.

Took advantage of online coupon for new customers and bought both an e-gift code and a physical gift card. I received my e-gift within an hour and it was used without problems. Next day I receive an email that the gift card is shipped.

Two weeks later, I notice that I haven't received my physical card yet, so I email them. Four days pass by and no response. I resort to the chat system and they tell me that the seller never shipped the item, and that a response to my email was sent 2 days ago. They're issuing me a refund now.

I'm just mad that Raise.com didn't take the initiative to contact me about this issue. I don't buy that they responded to my email either since I couldn't find anything in the junk folder.

So my recommendation is to only buy e-gift cards from them.


Rating 10/10
5/5

Item is in the condition I expected and it was shipped promptly by them the next morning. Great job. I can trust this company with any used products for sure.


Rating 10/10
5/5

Ordered a gift code from the site for $40. It was my first time shopping there. Between the time I placed my order and the gift code took to arrive was 30 minutes which is not bad, since they do their processing in the back end.

No need to call, no need to wait 24 hours. Pretty short time and no problems at all.


Rating 10/10
5/5

Never heard of Sweetjack deals before so I was a little skeptical to place an order with them at first. So I checked the reviews in resellerratings, and found out that it was a bad site, so I decided to not place it.

Once I went to the place, Westworld Paintball, I went up and asked the workers at the register if they had any deals with sweetjack and they said yes. My second question was if they had problems ever with them and their customers, and they answered no. And my third question was if I place the order now, would the process be completed fast, and they said it's almost instant.

So with all this information it made me more confident on placing an order through sweetjack since I would be saving about $20 at least. I Placed an order for 50% Off Westworld Paintball through my phone, and in 10 minutes my transaction is completely processed and I show it to the register and it's complete.


Rating 10/10
5/5

Bought a pair of boots, shipping speed is OK, the returns are free to ship but with no tracking number. You need to be patient for the refund because it takes a while. But not problems so far.


Rating 4/10
2/5

This is specifically rating my order on Will Call.

I selected pickup/willCall so the order total was cheaper. I received the order confirmation the next day. Then a week passed, and I still hadn't received any order pickup confirmation or instructions.

I decided to give them a call to their 800 number. I called in 3 different days, and all the same, nobody picked up the phone!!! On the last intent, I tried calling first thing in the morning when they opened in the morning. First call, nobody picked up. Tried calling a second time ten minutes later, somebody finally picked up! I asked what was the status of my order, and he had to put me on hold for this! He answered me later on that the order was ready to be picked up. I used 15 minutes of phone time just to find this out.

When I got there, I realized that it was a dealership! I would've thought they would have better customer service than this.

Before I placed the order, I tried calling asking about a part fitment and what not, and I was transferred like 3 times before the call got disconnected. It's frustrating dealing with them!


Rating 10/10
5/5

Ordered a 55W H1 DIGITAL HID kit LIFETIME WARRANTY  (6000k, Acura RSX/DC5) after the halogen bulbs burned out in 4 years. Recommended by the people from clubrsx.com. The kit comes with everything needed. Their service is fast.

The left lightbulb lasted me 4 years before burning out. Four years is not pretty long by HID standards. I decided to try their lifetime warranty and made a warranty request for the bulb. I mailed the bulb back, it cost me probably around 2 dollars. Within a week I received a replacement, without any email notification.

I spoke with a customer representative before, and there wasn't any hold time on the phone. And something to note, is that I've read in the forums that there is lifetime warranty on everything, but the representative told me that it didn't apply to the bulbs, so it's YMMV.

This review was modified by zeta on May 21 2013 01:00:32 AM

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