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zeta

Have some money to spend on gadgets

Location: Arizona, US | Interests: Electronics, Gadgets, Laptops, Computers | Occupation: Student | zeta is a top reviewer!
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Rating 2/10
1/5

December 2013 Order.

Short Version: Customer service is awful.

Long Version:
I placed an order for comforter AND shams. One week later, I receive the comforter with NO shams. So I called them, and they told me to forward the confirmation email where it stated "and shams", because it was supposed to say "or shams" apparently.
7 days later, I receive no reply. So I call a second time, and they tell me that I should receive the shams in 7 days.
On 12/16 I call a third time since I haven't received them, and they said I should wait a little longer and I should receive an email.
On 12/30 I don't receive any emails or package, so I call them back. They say tracking number is not provided, they'd reship it and I should call back in 10 business days.
On 1/31 I call and they said I should receive the shams by the 4th.
On 2/20 I decide call back one more time before the 90 days pass from the date of purchase so I can file a dispute with the credit card company. I talk to Ann and ask for a refund because I never received the shams. She says she can't do any credits/refunds and she'd try to place my shams order again and I should receive a confirmation email within 5 business days.

I didn't want to take any chances so I filed a dispute with my credit card company after the 5 business days passed with no confirmation email.

3/4, they shipped my shams finally but definitely too late: 3 months late!

Pros:
Wait time on the phone calls is low though. Maximum wait time is 12 minutes.

Cons:
Customer service can't do much and if they placed any order confirmations for replacements, it takes weeks to receive those in the email!

Customer service number: 800-945-4438


Rating 8/10
4/5

September 2012:
Ordered a cell phone and it was shipped the next day. The phone worked well and everything went smooth. No problems. I haven't dealt with their returns yet.

February 2014:
I sent them an email, one day later I haven't received a response from them. Three business days later, I finally received a response. It's a pretty slow turn around.

March 2014:
And their restocking fee is as follows: We offer 30 days warranty. Returns of non-defective product may be subject to a handling and restocking fee of 10% of the purchase price or $10, whichever is greater.


Rating 8/10
4/5

Order date: February 2014

The cookies taste good, and they are well packaged in the box. The message that you type in the order, it won't be inside the box, but it will be inside the shipping label pouch. Wish it was inside the box though, that'd be preferable.

My main concern is the arrival date. Do not rely on it entirely. I put 2/7, and it got there on the 2/8. And for Valentine day, it arrived one day before on 2/13. I don't know why they allow the input of the desired delivery date if it's not entirely accurate.


Rating 10/10
5/5

Ordered Feb 2nd 2014
Shipped on Feb 3rd from KY
Delivered on Feb 4th in AZ
It was automatically Priority Mail 2-day

No problems, exact item I expected. Sizes were correct.

I have ordered from them several times in the past and no problems with their orders either.


Rating 10/10
5/5

Ordered Jan 29th
Shipped 1/31 from CA
Delivered on 2/3 in AZ

The shipping timeframe is good. The items were delivered well and correctly. I'm not planning on returning the items. My order experience was excellent.


Rating 6/10
3/5

The costs of the items is REALLY high. The quality of the taste of the chocolate is the same, if it was a bit more special, it would be better. And the quality of the print of the message on the chocolate could be greatly improved. Some of the chocolate pieces were broken a bit as well.

But it was packed adequately.

Tip: The cheapest option for the quantity that you would get is to get the party favors which is the best bang for your buck. Then just buy a glass container from Hobby Lobby and decorate it.

Timeline:
Ordered: Feb 5th
Estimated Delivery Date provided by them - 02/13/2014
Shipped next day on Feb 6th from NJ.
Delivered by 2/11, which is earlier than estimated.

Timewise shipped, they did a good job of having it ready fast.


Rating 8/10
4/5

I have dealt with them twice so far. Both times, there have been tax problems where the tax wasn't calculated correctly and it bills you a different number.

One order was delivered but it was missing, and a refund was issued. Although if I order a second time, the signature would be required for the delivery. The second one was delivered with no issues.

One of the things I dislike is that no tracking numbers are provided. When you call them, they don't have them themselves and all they can provide is just the status.

12/09/2013 QUILL CORPORATION charged $20.12 instead of $18.95 due to the wrong calculation of Tax


Rating 10/10
5/5

12/11/2013 Placed order
12/12/2013 Shipped order from UT
12/16/2013 Item delivered

I placed the order and it got delivered timely. I made a return in-store and it was fast and easy without the need to pull out my credit card. Done in less than 10 seconds.


H&M

Rating 10/10
5/5

11/22/2013 Placed order
11/24/2013 Order shipped
12/30/2013 Received refund

I've only ordered once from H&M, it doesn't have returns at the store and no free returns which is inconvenient. Although, When I returned it by mail my payment was refunded really fast. And also, the return policy starts on the day the items were delivered (I think).


Rating 2/10
1/5

I ordered through their eBay store, a Dell Refurbished laptop. Took them 7 days to ship it out. Once I received it, it had a defective battery. I requested an RMA which I received 5 days later. Shipped the battery and it got delivered according to my tracking information. Sent several emails to ask when the battery was going to be shipped and they told me they would send me an email when it would get shipped. 11 business days passed and the deadline to escalate the case to eBay got here, so I escalated the case. Two days after I escalation, Altatac sent the battery, this time it worked.

My conclusion: too much to work with this seller when issues arise. Thanks to eBay, which usually is on the consumer side, go things solved quickly. Altatac took one week to ship the laptop first of all which is slow IMO.

Sale: 12/2,
Shipped laptop: 12/9
Delivered on 12/11
Opened case on 12/14
Received RMA email on 12/19
Shipped back battery on 12/20, delivered by 12/23
Escalated to eBay on 1/12
Shipped the replacement battery 1/14
Delivered by 1/17


Rating 10/10
5/5

I have placed many orders from Walmart directly (not the marketplace sellers) without any problems except for one where they delivered the wrong items based on the fact that they had the wrong UPC code associated with the products and they couldn't do anything since the item wasn't in stock anymore. So I returned it to the store. My orders have ranged from bathroom stuff to furniture.

Customer service emails respond within 24 hours which is a good time.

12/31/2013 Placed order
1/2/2014 Shipped from IN
1/7/2014 Delivered to AZ

12/30/2013 Placed order
12/31/2013 Shipped from AZ
1/2/2014 Delivered to AZ

1/24/2014 Placed order
1/28/2014 Shipped from TX
1/30/2014 Delivered to AZ


Rating 10/10
5/5

1/30/2014, placed order of 12 ink packs.
1/30/2014, items get shipped from CA.
2/1/2014, items get delivered.

They ship fast and items were well packed.

It just a bit inconvenient that the tracking number is not sent via email, but only a link that when clicked, you need to sign in and then be able to see the tracking number.


Rating 10/10
5/5

I have ordered a cologne from them before and arrived to me with no problems.

Second time:
Placed order on 1/24/2014
Shipped on 1/27/2014
Delivered on 1/31/2014
It was a wooden desk and it didn't have any visible broken parts. My experience has been good with this company.


Rating 8/10
4/5

I placed the order at night after the store was closed, and it was ready for pickup the next morning. Walking to pickup the items is a pain because one needs to walk all the way to the checkout counter and line up with everybody else.

The second problem is that the website is a pain to order stuff from. It ranges from different browsers to be used, and other glitches that throw you back to the shopping cart when submitting the order.


Rating 10/10
5/5

I have shopped several times online from American Eagle and the experience seems to be fine so far. First order April 2010, last order so far 12/2013.

I like that is part of the Shoprunner network so my orders get shipped in 2 days with no minimum. Returns shipped are easy as well with the service.

Returns in-store are not bad unless there's a long line. But another caveat is that you MUST bring the credit card that you placed the order with. Otherwise you can get merchandise credit. They are not able to just electronically refund you without the credit card in hand unlike other stores, and they cannot credit it to a different credit card either unlike other stores.

I asked if they were able to pricematch a past purchase to the current price with a coupon code that was available on the site, and their policy regarding to this is:
Discount codes cannot be honored if 24 hours have passed since the time your order was placed.


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