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zeta

Have some money to spend on gadgets

Location: Arizona, US | Interests: Electronics, Gadgets, Laptops, Computers | Occupation: Student | zeta is a top reviewer!
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  • Email reviewer
  • Rating 10/10
    5/5

    1/30/2014, placed order of 12 ink packs.
    1/30/2014, items get shipped from CA.
    2/1/2014, items get delivered.

    They ship fast and items were well packed.

    It just a bit inconvenient that the tracking number is not sent via email, but only a link that when clicked, you need to sign in and then be able to see the tracking number.


  • Email reviewer
  • Rating 10/10
    5/5

    I have ordered a cologne from them before and arrived to me with no problems.

    Second time:
    Placed order on 1/24/2014
    Shipped on 1/27/2014
    Delivered on 1/31/2014
    It was a wooden desk and it didn't have any visible broken parts. My experience has been good with this company.


  • Email reviewer
  • Rating 8/10
    4/5

    I placed the order at night after the store was closed, and it was ready for pickup the next morning. Walking to pickup the items is a pain because one needs to walk all the way to the checkout counter and line up with everybody else.

    The second problem is that the website is a pain to order stuff from. It ranges from different browsers to be used, and other glitches that throw you back to the shopping cart when submitting the order.


  • Email reviewer
  • Rating 10/10
    5/5

    I have shopped several times online from American Eagle and the experience seems to be fine so far. First order April 2010, last order so far 12/2013.

    I like that is part of the Shoprunner network so my orders get shipped in 2 days with no minimum. Returns shipped are easy as well with the service.

    Returns in-store are not bad unless there's a long line. But another caveat is that you MUST bring the credit card that you placed the order with. Otherwise you can get merchandise credit. They are not able to just electronically refund you without the credit card in hand unlike other stores, and they cannot credit it to a different credit card either unlike other stores.

    I asked if they were able to pricematch a past purchase to the current price with a coupon code that was available on the site, and their policy regarding to this is:
    Discount codes cannot be honored if 24 hours have passed since the time your order was placed.


  • Email reviewer
  • Rating 10/10
    5/5

    Weirdly enough, I've never bought directly from them, but only through the third parties: Amazon, Buy/Rakuten, Sears; since all of those allow marketplace sellers.

    The last order I placed with them was in 2011, and as I can remember, they shipped it promptly and I have never had any problems with them.

    Recently in 2014, I called to pricematch, but apparently they have a policy that they won't pricematch any store.


  • Email reviewer
  • Rating 8/10
    4/5

    Back in 2010, I made a purchase for a Sony Laptop with rebates and it came timely with no problems. That's the only time I have made a purchase from them. I'm kinda surprised they're still alive at this age.

    Recently in 2014, I noticed that they carried an ASUS laptop with a higher price than another store that I wanted to pricematch. I see their link in the front page about "Low Price Guarantee", so I call them to pricematch and they said they can't because it's below the original cost of the item. They could offer me $325 but that's still at least $50 more than the other site. I called lies on their "Low Price Guarantee".

    I emailed them earlier for pricematching and since I didn't receive a reply fast enough I had to make the phone call. It took them 3 business days to reply to my email, which in my opinion it's slow. I usually expect a turn around of 1 business day.

    This review was modified by zeta on January 23 2014 02:57:47 PM

  • Email reviewer
  • Rating 10/10
    5/5

    Unlike other reviewers here, I only joined for their bonus offering of $20 rebate that they promised for my past purchase since they offered me a trial offer. I actually didn't personally signed up for this, but I was signed with it from Everyday Privileges Gold which is their sister site.

    When I looked at the benefits of Shoppers Advantage, I saw that it had almost the same features as its sister's site and another membership I had with another site so I decided to cancel it. And like they said, even if I cancel the membership, I'd still receive my $20 rebate for my trouble and time spent on the site. The staff is courteous and they do try to keep you but I told them I wasn't convinced so they let me go. Their phone hours span throughout most of the day and it's easy to reach them without a long hold. The cancellation process was easy which I appreciated.

    Weeks later, I received my $20 check without problems. So far they seemed to be honest on what I was promised and I received it. But they need work on their website, and better justify the costs of the membership for what they offer.


  • Email reviewer
  • Rating 4/10
    2/5

    12/2 I placed an order.
    12/12 My item gets delivered.
    12/22 I received an email that my item was shipped.

    And according to the tracking number, it was shipped on the 10th.

    I never knew if the item was going to get shipped or not, until I received it in the mail. So there's not really any communication from the seller to the buyer about the status of the order. I received a status update 20 days later. And it took 8 days for the item to get shipped which is awfully slow.


  • Email reviewer
  • Rating 10/10
    5/5

    Placed the order around midnight for a pillow. At noon they shipped it from a local warehouse/store and it got to me the next day through FedEx.


  • Email reviewer
  • Rating 8/10
    4/5

    Shipping Service:
    Wanted to try their service so I placed an order on 10/31. The Naturebox did not get shipped until 4 business days later on 11/6 through FedEx, and it got delivered 3 days later on 11/9.

    Canceling:
    There's no way to cancel the service through email or through the web. You have to call and then you're greeted by someone asking you the reason to cancel. Overall I wish I could cancel through the website, but I understand what they're doing here.

    Packaged Items:
    Vanilla Macaroon Granola - OK. It's on the sweet side and it's in small pieces so it's hard to snack on.
    Masa Crisps - Chips that taste really good.
    Pistachio Power Clusters - My personal favorite. These taste awesome and come in big cubes.

    This review was modified by zeta on February 11 2014 05:19:08 PM

  • Email reviewer
  • Rating 10/10
    5/5

    First time purchaser and I have to say I had a really good experience with their service. Free shipping and free returns. They issued the refund as soon as I used the return label. Great service and trustworthy.


  • Email reviewer
  • Rating 10/10
    5/5

    Ordered and changed my mind. Just replied to the order confirmation email to cancel and that worked with no problems.


  • Email reviewer
  • Rating 2/10
    1/5

    I received a promotional email for $15 of $100 in gift card purchases so I placed an order with them. Since it was my first order with them, they needed me to upload a picture of my ID along with the credit card. I did that.

    Two days later, I receive an email that my order was canceled due to some credit card issues. I replied to the email for more description regarding the issue and they said that's all they can provide to me through email and that I needed to call them for more information at this number: 516-882-1200 and press #2 for customer service.

    This is where it drives me nuts, It's been almost 2 weeks and every single time I call, it goes to voicemail. I've left voicemails and I don't get callbacks! I replied to the email 3 days later, letting the representative know that I've been trying to reach him and also gave him my phone number. End result? No callbacks, no email response.

    Try that phone number yourself first before dealing with this company and see if you get ANY customer service. Zero.


  • Email reviewer
  • Rating 10/10
    5/5

    Ordered and shipped out the same day using Standard Shipping. It was about 10 costumes I ordered. They got delivered 2 days before the guaranteed delivery date, in 3 business days without counting Saturday. I'm happy with the purchase.


  • Email reviewer
  • Rating 10/10
    5/5

    Placed an order for one lotion on 10/17, I received the order confirmation shortly after. I received an email the next day 10/18 that the order was shipped, but it's not until 10/19 5:30pm that the order is actually "shipped". So just keep in mind that it's at least two business day for simply processing. They should try to be more efficient on this aspect.

    Besides the shipping process, the item came packaged well in a box. No problems with that.


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