5/5

posted Mar-09-2011

Placed an order on Thursday, March 3rd for 3 items. The items were at a price that was the lowest anywhere that I searched. Shipping was free and I had a coupon code as well. I received an order confirmation the same day and a shipping notification with tracking information the next day with delivery scheduled the following Tuesday. The items arrived as promised and were as I expected. I will definitely look at doing future business with OpticsPlanet.

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5/5

posted May-16-2011

Need some grill plates for my Charbroil grill and didn't want to pay $100 or so for new ones. Found generic ones at the Buy-It-Now-Store for about half the price and figured I'd give it a try. Even though the ratings of the store were a little low for me, I figured that my order was pretty simplistic and worth the risk.

I placed the order on Saturday, May 7, it shipped on Monday, May 9, and I had delivery on Wednesday, May 11. The grill plates were as I expected and are working fine.

I would definitely consider ordering from here again.

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5/5

posted Aug-07-2011

I placed an order for some grips on 07/23. I received e-mails updating the status of my order and it arrived via FedEx on Thursday, 07/28 after shipping on Monday, 07/25. The only minor issue I saw was that if I clicked on the Tracking number on the GrabaGun website, it would tell me that no information was available, but if I went to the FedEx website directly the Tracking number worked just fine.

This was a very good experience. The price of the grips was one of the lowest I could find. I could see why their rating was 10/10.

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5/5

posted Feb-12-2012

Was trying to find a pool cover pump with automatic turn on/off that was reasonably priced. Finally found one at PexUniverse. They were not the cheapest, but didn't have a low rating.

I placed the order on 01/02/2012, it shipped on the 3rd and was delivered on the 5th. The item was exactly as described and is working great.

While I am not sure that I will really have the opportunity to order from Pex Universe again due to their main business, if the opportunity arises I again, I will use them.

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5/5

posted Jan-04-2013

Placed an order for sneakers on 01/01/2013. I qualified for free standard shipping and expected to get the shoes around 01/07 or 01/08. They were on my doorstep on 01/03. Unfortunately, the shoe I ordered apparently runs small and they were quite tight. I called up on 01/04 and the customer service was terrific.

The website explains that return shipping is the customer's expense and that with an exchange they do a return and then a new purchase. In my case, the CSR told me he was e-mailing me a return shipping label for FedEx. He then told me that once he had notification that the item was shipped back that he would have the new sneakers shipped out to me.

I can't really be upset with that service.

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4/5

posted Apr-07-2005

Placed order at Office Depot through Amazon.com. As the product (DVD Player Cleaner), is a technical item, the purchase was then passed through to TechDepot. TechDepot's shipping FAQ states that orders placed before 4 pm are sent out that day and after 4 pm they are sent out the following day. I placed my order on 04/03 and it was still considered processing on 04/05. I called up customer service and was told that it was at the warehouse and that they would check to see why it hasn't shipped and respond to me via e-mail. About an hour later, I checked the website and saw it had been shipped. According to the tracking info, it was actually shipped just after midnight on the 5th. An hour later, I received the confirmation e-mail for the shipping.

The only other minor issue, I had with them was that through Amazon.com, the shipping was about $7.50, yet if I had ordered it directly through TechDepot, the shipping was about a $1 less. As I was using a gift card through Amazon, I'm not out any money, but that is a little strange.

Well, received my product on Monday 04/11, just as UPS said it would be deliverd. Amazon stated delivery would be between 04/07 and 04/17, so I guess it was right on time. The product was also correct and worked as stated.

This review was modified by The Merg on April 17 2005 08:02:23 PM

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4/5

posted Jan-08-2007

Ordered storage boxes and writing pads on 08/21 and had them on my doorstep on 08/22. Shipping was free as I ordered cents over $50 and then I even applied a $10 off coupon.

The only issue I had was at a later time with a different order attempt. I found a file cabinet on clearance in an actual store, but needed two when they only had one left. Going on-line I found the same file cabinet, but it was priced at the regular price. When I tried to order it, I was told it was out of stock. Unfortunately, no other local store had it in stock either. Office Depot's reasoning on the price difference was that local stores sometimes have different prices than the on-line store (I do agree and understand), but if the item is a clearance item why wouldn't the on-line store have it as clearance and why were they still "selling" it when it's discontinued and out of stock.

All in all, my experiences with Office Depot have been positive.

This review was modified by The Merg on January 08 2007 11:59:58 AM

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4/5

posted Feb-19-2007

I had ordered a laptop and desktop back in December of 2003. Both items were shipped fairly quickly and came in good condition. I even was able to get a free AIO printer by calling up customer service as when I ordered mid-week there was no special. When I saw that on Friday they had started a promo for the free printer, I called up customer service and asked about it. The CSR told me no problem, added the printer to my order and had it shipped to me at no cost.

I've had some minor issues with the computers (laptop not coming out of suspend mode, CD-RW on desktop not writing using Windows XP default CD writing software). Tech support helped me to get the laptop working after much trial and tribulations. The CD-RW still doesn't work, but I think that might be to some other app that I installed that is causing problems.

This most recent order is for additional ink for the printer. This is probably my only gripe with the hardware I have. The AIO 920 seems to get its print heads clogged easily so I am constantly cleaning them out (and wasting ink in the process). Since the color cartridge won't clean now, I have to order a whole new one and ink for the Dell printers is not cheap. I really wish there was a third party that made ink for the Dell printers.

I'm not sure if I'd get another printer from Dell, but their PC's have done well for me.

This review was modified by The Merg on February 19 2007 06:55:50 PM

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4/5

posted Sep-10-2007

I placed an order with this company as it was the only way to get an MS software title I needed at the academic pricing. Their website FAQ stated that orders are shipped within 48 hours if in stock and an academic ID is on file.

When can I expect delivery of my order?
Orders are shipped within 48 hours of your order being placed as long a current academic ID is on file and the item is in stock. The standard ship method is FedEx 2-Day delivery. Courier time frames do not include holidays or weekend days in their service transit times.

By Friday 08/24, the order stated it was "In Warehouse", but I had not heard anything. After sending an e-mail to them, I received a response on Monday stating that the item was on backorder until 08/27. Later that day, I received an shipping confirmation and a tracking number from UPS.

Their shipping FAQ page states that they ship most orders UPS 2-Day Air, yet mine was sent UPS Ground. Hmmm... FedEx, UPS, which one?

The item did arrive in good condition and on the scheduled delivery date.

Overall, not a bad experience, but they need to have better communication regarding order processing and shipping, especially if the item is on backorder (there was no indication on the website).

This review was modified by The Merg on September 10 2007 08:34:11 AM

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4/5

posted Sep-16-2007

I was looking for a specific flashlight and holder and LAPoliceGear had to lowest price on the combo. A friend of mine had ordered the exact same combo a week prior and said he had no issues, so I figured I'd give them a try even though I wouldn't normally due to their ratings.

I placed the order on Tuesday, Sept 4th in the afternoon expecting it to be shipped out the next day as their FAQ states. The items didn't ship until the evening of the 7th. The shipment arrived on the 13th, which was the estimated delivery date according to UPS.

The items were as promised and in sealed manufacturer's packaging. Along with the slight delay in shipping, their shopping cart/checkout is not very user friendly. You cannot see how much shipping costs prior to selecting a form of shipping (no shipping calculator). Also, they use Yahoo for their shopping cart. The first time I added items to my cart and went to checkout, I had to login to my Yahoo account. After doing so, the shopping cart was empty and I had to shop for the items again.

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4/5

posted Jan-24-2008

I placed an order for a pool cover pump on 01/16. In looking at their order tracking system, I noticed that it stated it is only updated every morning at 8am. The next day it showed it as being processed and the following day after that it was listed as being sent to their dropshipper.

The latter suprised me a little bit as the product didn't say anything about being dropshipped and their FAQ page on shipping alluded to the fact that large items are dropshipped. Since it was dropshipped, that meant they had no tracking information for me so I just started hoping it arrived.

The product arrived on Tues., 01/22 and was packaged well (a huge box for a small item) and the product was in good condition.

The only issues I found with this vendor are minor:
- no real-time order tracking system
- state that they only use manufacturer part #'s and don't use their own, but my product had no manufacturer listed and the part # appeared to be one of their own
- shipment tracking is lacking when using a dropshipper

Overall, the product I got is what I ordered, it came in a reasonable amount of time, and the product works.

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4/5

posted May-16-2009

This was my third order from Sears PartsDirect. I placed the order on Tues. May 12 after my order for parts for my Craftsman Riding Mower from another company failed to arrive (see my reviews to read about that experience).

I managed to find a 10% off coupon code which helped with the price a little bit and somewhat offset the cost of shipping. I received my confirmation right away for the order.

By Thurs. morning., I was tracking my shipment via the on-line order system. I received the shipment information e-mail on Thursday night. My order was delivered on Friday even though the estimated delivery date when I ordered was for the following Monday. The expedited shipping delivery date was actually Friday.

The parts I received each had instructions for installation and were well packaged. Even though the prices are a little higher and shipping is a little more, Sears PartsDirect definitely comes through. (Just find a coupon code help offset the higher cost.)

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4/5

posted Jul-18-2009

Placed on order for a powerswitch board for a HP laptop on Wed. July 1st. I called to check on the order the next day and was told that it would probably ship that day, but the customer service rep could not tell me for sure as it would take a day or two to get a response from the warehouse. Since they were going to be closed on Friday, I would need to wait to Monday in order to confirm it had shipped and get a tracking number.

I had the part in hand before the end of the weekend. Unfortunately, it turned out that I didn't need the part. On Monday, I contacted them using their on-line form in order to start the return process. I received an e-mail fairly quickly telling me that there would be a $25 restocking fee and I would receive a credit of about $14 for the part. I figured spending $30 for returning the part was better than $50 and keeping it.

The one main issue I have with them is that there is no way to monitor the status of your order on-line and they do not automatically provide tracking information to you when your item ships. Other than that, they were very responsive to any phone calls/e-mails and their prices are very reasonable.

This review was modified by The Merg on July 18 2009 05:58:41 PM

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4/5

posted Dec-29-2009

Placed an order for some items to be used as gimmicks for a birthday party. The package arrived within a week, but one item on the invoice was not in the package. An e-mail was sent to their customer service and the next day I had a response apologizing for the error.

We received another package in a few days from the company with the missing items. They had even upgraded the item as well.

I am very satisfied with their response.

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4/5

posted Oct-28-2010

On Saturday 10/23, I ordered a replacement laptop screen, an LG Philips LP154WX4(TL)(C8) glossy screen, for a Toshiba laptop. The order shipped on Monday and arrived on-time on Thursday. The product was in great condition and worked without issue.

The only issue I have is that on the website, the part I ordered is listed as being manufactured by LG Philiips and the part number listed above. However, when I received the shipment, it was actually part #B154EW08 V.1, which is made by AU Optronics. This part # is also listed on the invoice that was sent with the screen, but is listed no where on the web page or order confirmation. When looking up that item number on the website, it is listed at $10 more than the part I ordered.

Now, while I don't mind getting a more expensive part than I ordered, I am dismayed at how an off-brand version of the screen was shipped to me instead of the one I ordered. My only guess right now is that AU Optronics makes the LCD panel for LG Philips, but that should be noted on the webpage.

Update 11/02: I received an e-mail back regarding my question about the part number. The responded that I did have the correct part, which was fine with me. However, my one concern was that the part I ordered is listed as if it is the LG part and not the AU Optronics part.

This review was modified by The Merg on November 03 2010 10:05:33 AM

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