5/5

posted Mar-21-2011

Excellent, for their chosen bargain niche. Yes, I've also had a customer-service delay, but think about it. For all the small things they sell, and their prices including shipping, how can they have any (multi-lingual) customer service/ returns/ exchanges at all? All my orders have arrived at least as advertised, and often better quality and speed than expected.

Two tips: They seem to be trying to automated away some of the cs delays. Do set up an account with them, and then the order status info can answer many questions.

And when ordering, do allow paypal to share your phone number with DX. If you don't, DX gives you a chance to re-specify it, but then there is some confusion whether the order was placed twice (it was not) or whether DX received the order (It did.)

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5/5

posted Mar-20-2011

Fine, as advertised. Good clearance prices.

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5/5

posted Mar-17-2011

Excellent. They ship free on orders over $50, as of 3/11. It was hard to see their note about this on their page headers -- some kind of dark olive green font on black.

Best prices for what I was looking for, outdoor clothes and gear. Cheers

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5/5

posted Feb-16-2011

Excellent, continuing their good record.

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5/5

posted Feb-16-2011

Fine for me, but I am not very concerned about back orders. I saw no indication on their web system whether a product is in stock or not. So if that's a factor for you, you better phone first. Their prices all include shipping currently.

When they confirm the order by e-mail, which is not a secure medium of course, they are better than some stores in that they echo very little of the credit-card info -- only the billing address.

I would prefer that the invoice enclosed with the shipment showed prices, but it does not.

As with many web retailers, it is easy for them to adjust their prices, and they seem to do that frequently, presumably reflecting short-term supply and demand.

Orders fulfilled is by Red Rock Products, whose other related companies are: EverythingYoga.com, Pro-Tec-Athletics, Fitnesstoys.com, and ShowMeDiscounts.com.

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5/5

posted Feb-03-2011

Perfect. (and just to pad out to minimum review length of 25 chars.)

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4/5

posted Jan-28-2011

Ok, although shipped an odd green color of a product which was pictured as black/ dark. Invoices via "Shopatron".

Incidentally, one of their main products is BootGlove, which has many good reviews for helping keep ski boots warmer. This is just a piece of 1/4" neoprene, with a fold and straps sewn on. Could be made for $3, but occasionally it's nice to buy a product ready-made. Cheers

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5/5

posted Jan-28-2011

All fine, as advertised.

I like their understanding that e-mail is not secure, and so they only echo the credit card company name in the confirming e-mails.

Their paper confirmation enclosed with the shipment does not state prices and total cost. I'd prefer that it did, to match up to my credit-card statement. And it looks a bit odd, that they cut out my name form that confirm, to use as a mailing label. But no actual problem with the later issue.

Incidentally their PolarEx cold-weather hoods are very warm, more so than Seirus Hoodz, because their long length folds up to form the face-mask part as a dual thickness, also making for more flexible fitting. But for variable winter use -- pretty much everything except downhill or sitting still in a hunting blind -- now I prefer a separate hat and neck gaiter. You can get each piece exactly as you want it, and they are easier to adjust between changes in activity level. Regards.

This review was modified by Memento2 on March 17 2011 05:01:47 PM

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5/5

posted Jan-25-2011

Everything fine, as advertised. They do charge sales tax, to some unexpected places, but you find that out before you finalize the order.

Some bargains available, mostly in their Clearance section on merchandise which not many people bought. And on their "Last Clicks Price" merchandise, where they are trying to clean out a low inventory.

Also a minor point: They echo an average amount of credit-card info in confirmation e-mails, which are not secure of course. A number of stores I prefer to deal with are echoing less and less cc info now-a-days.

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3/5

posted Jan-22-2011

Ordered an "in stock" product, and my credit card was charged. Then received an e-mail that it was going to be out of stock for seven months. Polite, but no apology for wasting my time.

Apparently they do not carry any of their own inventory of at least some products, and only get them on demand from the manufacturer. And obviously they do not coordinate with the manufacture's inventory well. Days later, their web site still shows it "in stock".

On the other hand, at least they did refund the credit-card charge promptly. And apparently they understand that e-mail is not a secure medium. Their e-mails did not echo any info about my credit card, which is unusually smart.

If I try them again, I'd definitely want to phone first to verify actual availability. Why don't they just recommend doing that in the first place, until they can coordinate their inventory system? Cheers.

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3/5

posted Jan-22-2011

Ordered an "in stock" product. Received an e-mail stating only:

Your order has been canceled.

No reason given, no apology. Did I mistype an address, or credit card number? No. Apparently they do not have any of their own inventory of at least some products, and only get them on demand from the manufacturer. And they do not coordinate with the manufacture's inventory well. Not shy about wasting my time though.

On the other hand, at least they did update their web page for the product after my complaint. And apparently they understand that e-mail is not a secure medium. Their e-mails did not echo any info about my credit card, which is unusually smart. Also offered an option to ship via USPS which I prefer over UPS.

So there's a small chance that I might try them again, but would definitely want to phone first to verify actual availability first.

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4/5

posted Jan-22-2011

Everything fine, as advertised. Of course they seem to be located mostly in New Jersey, and also dba as The Sock Company www.sockcompany.com, and www.amazingsocks.com.

As of this 1/2011: free shipping at $50+, and no extra shipping charge when a backordered item finally ships.

I would place little faith in their customer reviews of products though. I supplied Maob with two reviews, mainly because they specifically asked me to do so. I mentioned a few neutral aspects of each product, but overall gave each product Moab's highest rating. Moab chose not to publish those reviews, as is their privilege for any reason. However such sensitivity casts doubt whether any of their published reviews is an actual consensus of several users.

I do congratulate Moab, for getting that e-mail is not secure. No echoing of any credit-card info in the e-mails which confirmed my order.

However I'd prefer that the invoice enclosed with the shipment set forth the item prices and total cost. At least when I have NOT specified that the order is a gift. That would just make it easier to track vs. the eventual credit-card charge.

This review was modified by Memento2 on January 30 2011 11:07:39 PM

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5/5

posted Jan-22-2011

Pretty much fine, as advertised. The snow goggles I ordered did arrived with a small defect on the lens front, in the center of the field of view. I didn't complain though, because the price on the previous year's equipment model was good, and I wasn't going to fuss about it.

This might not be XSports fault anyway. I'm just noting it here, in case future buyers find a continuing pattern that they are receiving "seconds" merchandise. Myself I have recommended that friends give them another try.

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4/5

posted Dec-26-2010

Aka: Vacuums Unlimited. I ordered through Amazon, and probably would order from them again. They did send me an incorrect part, but their customer service made an acceptable adjustment.

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5/5

posted Oct-19-2010

Fine, as advertised. Sam Ash does not offer very low prices, but that's why they still may have an item in inventory when the many other music stores are sold out. And of course you know their price up front, so that's up to you.

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