1/5
posted Jun-23-2008
I ordered a Voodoo Omen water-cooled with SLI in late February 2007. My experience since has been ongoing aggravation. It took over 2 months to receive, was delivered defective with dent on front of chassis, leaking water cooling, bad memory, motherboard defects, etc. Sent back to Canada for repairs, received back with out of box defective GForce 8800GTX cards and corrupted video. Sent back a 2nd time in Sept 07, with many calls to Voodoo staff, Chuck, Devin, Brendan, Romana, etc. Received it back last year and it seemed to work for awhile. Over past 2 months(May-June 08) multiple nonresponsive programs, freezes, slooow performance, disk drive errors, despite multiple clean reinstallations of Vista. This past week, the case lights do not come on, clicking on any file on both drives leads to "program not responding". What I thought was software appears again to be progressive hardware failure.
Despite polite customer service, I cringe at the thought of sending it back to Canada (from Providence RI) and the many delivery problems encountered before, let alone the defects out of box. For $8000 I bought a heck of a lot of aggravation and lost time, and I'm afraid it's not over.
6/27/08 Addendum: I looked into the darkened case with a flashlight, and note pink dried drippings on the water-cooling hoses,cards and processor they connect to, and the surface below them. Obviously the worst has happened. Supposedly the leaking cooling system had been replaced on the 1st return repair trip. This could well explain CPU temps in the 70 C degrees I have been getting for awhile. I have communicated this again now to Voodoo and found that many of the staff have been replaced, and am assured that with HP now involved procedures are improved. It is likely that I was unfortunate enough to have ordered an Omen during a period of poor technical quality in midst of a company change. This hardly eases my pain, however. All I wanted was an out of box satisfaction. At best, all I will get back is a 3 times repaired expensive computer and the need to cross my fingers. Do they have a lemon law to protect consumers from plain bad computers? How would you feel driving a new car that's had to have major repairs 3 times within its 1st year?
This review was modified by
ikb on June 27 2008 01:52:00 PM
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![Share](javascript:share_rating({"review_body":"I ordered a Voodoo Omen water-cooled with SLI in late February 2007. My experience since has been ongoing aggravation. It took over 2 months to receive, was delivered defective with dent on front of chassis, leaking water cooling, bad memory, motherboard defects, etc. Sent back to Canada for repairs, received back with out of box defective GForce 8800GTX cards and corrupted video. Sent back a 2nd time in Sept 07, with many calls to Voodoo staff, Chuck, Devin, Brendan, Romana, etc. Received it back last year and it seemed to work for awhile. Over past 2 months(May-June 08) multiple nonresponsive programs, freezes, slooow performance, disk drive errors, despite multiple clean reinstallations of Vista. This past week, the case lights do not come on, clicking on any file on both drives leads to \u0022program not responding\u0022. What I thought was software appears again to be progressive hardware failure.<br>Despite polite customer service, I cringe at the thought of sending it back to Canada (from Providence RI) and the many delivery problems encountered before, let alone the defects out of box. For $8000 I bought a heck of a lot of aggravation and lost time, and I\u0027m afraid it\u0027s not over.<br>6\/27\/08 Addendum: I looked into the darkened case with a flashlight, and note pink dried drippings on the water-cooling hoses,cards and processor they connect to, and the surface below them. Obviously the worst has happened. Supposedly the leaking cooling system had been replaced on the 1st return repair trip. This could well explain CPU temps in the 70 C degrees I have been getting for awhile. I have communicated this again now to Voodoo and found that many of the staff have been replaced, and am assured that with HP now involved procedures are improved. It is likely that I was unfortunate enough to have ordered an Omen during a period of poor technical quality in midst of a company change. This hardly eases my pain, however. All I wanted was an out of box satisfaction. At best, all I will get back is a 3 times repaired expensive computer and the need to cross my fingers. Do they have a lemon law to protect consumers from plain bad computers? How would you feel driving a new car that\u0027s had to have major repairs 3 times within its 1st year?","link":"http:\/\/www.resellerratings.com\/store\/VoodooPC\/comment\/388714#comment388714","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VoodooPC.jpg","store_name":"VoodooPC \/ HP.com","username":"ikb","rating":"1"}, "single");){kind=link}