“This review is based on purchasing products with Nike online.
In a nutshell: After speaking with a customer support rep on the phone, I had to inform him that my address has changed so I am unable to receive the product (an apartment unit) because I do not live there. I gave him the correct address, but because the purchased product was "In Transit" to my courier (UPS), he was unable to change the address. So he wanted me to contact my courier supplier, but I just wanted to return the product - one thing I hate is having to work to receive something that I purchased online. I purchased online for a reason - to ship it to me. And because of an address change, Nike can't change the address and have it re-routed to the new place? So I just cancelled the transaction... thought it was over, but no; because it was in transit, the agent informed that if it isn't successfully received, UPS would ship it back to the NIKE warehouse, where I would then be reimbursed.
Waited a month.. called Nike customer service back, spoke to a new agent and realized that the person I spoke to gave me false information. Nike is not allowed to change the address, and shipments will NEVER be refunded when it is sent back to the warehouse. Pretty much the dude lied, and now I have to go through an investigation process to get my money back. This wouldn't have happened if that guy wasn't fake at all. I don't trust buying Nike's stuff online.”