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| Express Cameras / expresscamera.com / Save Here Distribution | ![]() |
| Zymetrical | ![]() |
“Mr. Justice,
Re: Order# 190229
As the order in reference was placed 4 months ago, today, it is certainly understandable why you may have forgotten a few of the details when posting your complaint here. Order# 190229 was placed by you at 8:47:25pm on Sunday, 7/29/07. You first contacted us a couple of days later (below) on 8/1/2007 1:41pm.
The reason a reply was delayed was entirely due to the fact that your email was A) sent to a non-customer service email and not to customer service as we explicitly ask, B) it had a spammy subject and was therefore held up for manual review in a "spam" folder, and C) you did not include an order# or any other identifiable information in that email.
The tracking# has since expired for this order, but it was received, and returned to us by you on 9/19/2007, not that this is of any relevance now. A full and complete refund was issued for this $9.45 order on 8/19/2007.
From: [redacted]
Date: Wednesday, August 01, 2007 1:41 PM
To: info@zymetrical.com
Subject: my order
hey, i was just wondering when my order will be sent out. i placed it this past sunday but i have not herd anything yet. it still says pending on the website. please let me know when it is shipped out (i would like to get the items before i go out of town on the 7th so that i dont have to worry about it while i am gone)
thank you
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