1/5

posted Mar-11-2003

I recently ordered a Canon GL2 from their website. Everything went great until I was asked to confirm the order. I called their offices after shaping my life around their terrible working hours and they told me my order was confirmed. Only after this did he tell me that my product was on back order. He then offered me a 600 dollar package which I said I didn't need. Next he told me that he could get the package to me in one day if I got their package. I told him no thanks. I then checked the update on their website and it said 4-5 weeks back order. I kept checking their advertised price and right under it, it said "in stock". I then sent a very angry e-mail asking them why this was so and how could they get away with such a scam. They simply told me they couldn't determine when my order would be shipped. Only after I visited this website and read others' problems that were just as mine, did I cancel the order. While I was on the phone, I asked them why the website said it was in stock when I was told the product was on backorder. They simple said that my order has been canceled and hung up on me. This has been an extremely disappointing experience and I would have been even more angry if I had not consulted this website. Thank you.

comment on review | report?

Is this review?… Helpful Cool Share