5/5

posted Jan-24-2012

This site is top notch. I have used them at least twice. Ordered yesterday afternoon and had the part today with just regular ground shipping. Diagrams are helpful, as are the forums and other info. I'm pretty sure I could have fixed it from just the information on the AppliancePartsPros.com site. Once I had the info, I found a you tube video that helped even more. Awesome job. I will always check here first.

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3/5

posted May-04-2010

I had all the same problems as most of the recent reviewers of this company. I was very frustrated with the same lack of response to my inquiries. When I noted that the CEO had finally responded on this site I accepted her explanation and waited a bit longer.

From the time I got an email indicating that my item had shipped there were no further problems. I received my car seat today, 3 weeks after I placed the order. I got the correct item in perfect condition. The price was great and it helps a good cause.

As other reviewers have suggested a notice on the web site, or an automated response would have solved most of the issues. I'm certain it would have led to many fewer emails for Christine to have to go through. In my case, all I wanted was communication. I could accept the delays from the manufacturer, and some delay caused by the employee problem. I feel certain that there are many others who feel the same way. Just find a way to let us know what is going on.

I'm on the fence as to whether I'd use them again. As long as I don't need an item right away I might try again. I hope they will get better again once they get past these recent problems. I still like the idea of helping out a worthy charity.

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