1/5
posted Apr-03-2009
I ordered a faucet from Homecenter.com and when the facet came it was missing a part (the drain pull), also missing were the handles. I contacted Homecenter.com and was told the handles were another $44.00 (not what the picture or add showed), reluctantly I orderd the handles, however the missing part (drain pull) was on back order and I would have to wait. I was in the middle of a remodel and had a plumber lined up to install the faucet. After numerous emails back and forth I asked that they send me another faucet and that I would send the one with the missing part back. As of this date 04/18/09 I have not received my refund of $177.01 for the faucet I returned and have been given the runaround from Christina return specialist, LOL) and Brian CEO, bigger LOL) Never have I had such poor service from a company before. If I had done my homework I would have discovered the numerous complaints filed with the BBB, this would explain the service or lack there of from Christina, who is in charge of returns. In emailing Brian I was told that returns sometimes take a little longer than we would like and that Christina was doing everything in her power to expedite this return. Well it has been over 5 months since I returned the faucet. I've since contacted the BBB and registered a formal complaint, The BBB over a two month period has made numerous attempts to contact Homecenter.com without any luck, the case has been closed, flagged unsatisfied, however that does nothing for me and my $177.01 that they still owe me. As of 4/16/09, they (Brian and Christina) won't return any of my phone calls or any of my emails. I've left numerous messages and sent numerous emails and not one response. Brian's direct line 516-256-1301 (which he doesn't answer) states, not to leave a message because he doesn't listen to the messages and that If you want to reach him you need to email him at his email address at homecenter.com I would not recomend this company to anyone as Brian the CEO doesn't seem to give a $#@$ about the poor job Christina is doing and that customer service is obviously not on their list of priorities. If anyone at this company gives a #$%@, I'd appreciate my money ASAP and would like to end all ties. During the two months that the BBB was attempting resolution with Homecenter.com I had no contact with the company, allowing the BBB to do their job. Since then I've been in constant contact with Homecenter.com until 4/16/09 when they stopped returning my calls and emails. I will keep trying to reach them, however it is imposible to actually get anyone on the phone as they only respond to emails and that, they are no longer doing with me. This company is also affiliated with Remodelcenter.com and Supplyhouse.com. The web site has numerous testimonials from customers all praising the company, however not one of the testimonials had to return anything, go figure. Order all you want from this company as long as you don't have anything to return. Just to update everyone. I emailed Brian on 4/18 letting him know I filed this complaint and he finally responded with an email, bascially (in no direct words) telling me that for doing this I will never see my money. I really didn't expect to see the money as I have been waiting for 5 months.
Finally!!!! To be fair I wanted to update this report to document that I did indeed received my full refund of $177.01 on 04/28/09 and was emailed by Brian, that they do not want to do business with me ever again, as if. Let this be a warning that this kind of business has been going on for a long time and I don't see it changing any time soon.
This review was modified by
hoolahan on April 28 2009 09:40:54 AM
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![Share](javascript:share_rating({"review_body":"Simple, that would be the best way to describe the web site as well as the process to receive tile samples. This was one of the most uncomplicated web sites I\u0027ve been on. I ordered about 7 tile samples and they arrived later that week. I plan on ordering a few more, not that the ones I received weren\u0027t great, but I\u0027d like to see all my options. I plan on using the tile on a fireplace wall and I am very pleased with the samples I did receive, a couple of these could be the one. When I am ready to place my tile order this is the site I will use.","link":"http:\/\/www.resellerratings.com\/store\/Glass_Tile_Store\/review\/1125119#comment1125119","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Glass_Tile_Store.jpg","store_name":"Glass Tile Store","username":"hoolahan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a faucet from Homecenter.com and when the facet came it was missing a part (the drain pull), also missing were the handles. I contacted Homecenter.com and was told the handles were another $44.00 (not what the picture or add showed), reluctantly I orderd the handles, however the missing part (drain pull) was on back order and I would have to wait. I was in the middle of a remodel and had a plumber lined up to install the faucet. After numerous emails back and forth I asked that they send me another faucet and that I would send the one with the missing part back. As of this date 04\/18\/09 I have not received my refund of $177.01 for the faucet I returned and have been given the runaround from Christina return specialist, LOL) and Brian CEO, bigger LOL) Never have I had such poor service from a company before. If I had done my homework I would have discovered the numerous complaints filed with the BBB, this would explain the service or lack there of from Christina, who is in charge of returns. In emailing Brian I was told that returns sometimes take a little longer than we would like and that Christina was doing everything in her power to expedite this return. Well it has been over 5 months since I returned the faucet. I\u0027ve since contacted the BBB and registered a formal complaint, The BBB over a two month period has made numerous attempts to contact Homecenter.com without any luck, the case has been closed, flagged unsatisfied, however that does nothing for me and my $177.01 that they still owe me. As of 4\/16\/09, they (Brian and Christina) won\u0027t return any of my phone calls or any of my emails. I\u0027ve left numerous messages and sent numerous emails and not one response. Brian\u0027s direct line 516-256-1301 (which he doesn\u0027t answer) states, not to leave a message because he doesn\u0027t listen to the messages and that If you want to reach him you need to email him at his email address at homecenter.com I would not recomend this company to anyone as Brian the CEO doesn\u0027t seem to give a $#@$ about the poor job Christina is doing and that customer service is obviously not on their list of priorities. If anyone at this company gives a #$%@, I\u0027d appreciate my money ASAP and would like to end all ties. During the two months that the BBB was attempting resolution with Homecenter.com I had no contact with the company, allowing the BBB to do their job. Since then I\u0027ve been in constant contact with Homecenter.com until 4\/16\/09 when they stopped returning my calls and emails. I will keep trying to reach them, however it is imposible to actually get anyone on the phone as they only respond to emails and that, they are no longer doing with me. This company is also affiliated with Remodelcenter.com and Supplyhouse.com. The web site has numerous testimonials from customers all praising the company, however not one of the testimonials had to return anything, go figure. Order all you want from this company as long as you don\u0027t have anything to return. Just to update everyone. I emailed Brian on 4\/18 letting him know I filed this complaint and he finally responded with an email, bascially (in no direct words) telling me that for doing this I will never see my money. I really didn\u0027t expect to see the money as I have been waiting for 5 months. <br>Finally!!!! To be fair I wanted to update this report to document that I did indeed received my full refund of $177.01 on 04\/28\/09 and was emailed by Brian, that they do not want to do business with me ever again, as if. Let this be a warning that this kind of business has been going on for a long time and I don\u0027t see it changing any time soon.<br> ","link":"http:\/\/www.resellerratings.com\/store\/HomeCenter\/review\/455234#comment455234","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HomeCenter.jpg","store_name":"HomeCenter","username":"hoolahan","rating":"1"}, "single");){kind=link}