1/5

posted Jan-05-2006

Invoice was for a iOmega 250GB External HDD, but item shipped was a playstation 2 starwars DVD. Request to send the correct item was refused, was asked to reorder the item again. When asked about the policy which covers incorrect shipment, there was none and was told it was standard policy, which was whatever the CSR found it convenient on each of the 2 separate calls made. Now the CC has a block in the amount of the purchase and dont get my credit back until the return shipping is mailed and ebuyer gets back the merchandise. A very bad shopping experience, wish they had cancelled the whole order if there was a mistake, they had 5 business days to correct it.

Will not do business again as any creditable business will atleast take time to explain to the customer the terms or honor the right order, but they were simply indifferent.

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