4/5

posted Jan-31-2011

Did an even exchange over the phone. One item was backordered so when it shipped I was overcharged. I called them up and it was fixed no problem.

While it's true that the quality of VS products has been declining, their customer service is still outstanding.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Dec-16-2010

I was really scared ordering from here because of all the bad reviews online, but I figured worst case scenario I'd just have paypal do a back charge. Everything turned out perfect and I will gladly order again.

Ordered on Nov 24, shipped Dec 2, received 2 weeks later. 1 week to process seems a bit long but maybe they had to create the item for me. 2 week shipping time is normal for anything shipping from China to the US. I don't think people realize it's all the way on the other side of the planet and needs to go through customs etc etc.

Before ordering I used their live help to ask a few questions about the product. It did take a while to connect to someone and at least a half hour for her to find out the answer. I was imagining this poor woman running all the way to the factory to go and check out the item herself. Her English vocabulary is limited, but you just need to phrase things properly and use your brain a little. I don't hold this against them. They are in China after all.

I ordered the Black Belt Fox Fur Rabbit Fur Ladies Long Fur Coat for $129.99. I was skeptical about ordering fur from china. I have received poor quality products from china before, but it was so cheap I had to give it a go. A fur coat at a department store would cost several thousand dollars.

The coat is AMAZING! It has a satin leopard lining. It is light weight but still rather warm. It feels super soft+luxurious. There is some shedding, but isn't noticeable unless you wear all white. The quality is decent. I didn't find any major flaws in the craftsmanship (ie the sleeves are both the same length and it appears cut right.) Is it perfect? No, but you can't tell because it's furry. It doesn't look like a $5000 coat but it definitely looks more expensive than it is.

As for sizing, most people forget that Asians are TINY! Check the measurement chart and SIZE UP! The M size fits like a US XS on me. I'm 5'7 and the bottom is mid thigh length, not knee length like on the model. Asians are short!

Overall a great experience.

This review was modified by hihihishite on December 16 2010 07:58:31 AM

comment on review | report?

Is this review?… Helpful Cool Share

2/5

posted Feb-23-2010

I too did their free promotion thing. I received my order perfectly fine. You have to tell them to stop coming back every week or they will keep bugging you. I got their chipped beef and it was mediocre tasting.

My b/f and friend tried this as well. However for them no truck ever came. They had to keep harassing the customer service. My friend was finally able to get his order after months, however my boyfriend still has not received anything. He waited and waited for the truck to come when they said it would, but nothing ever came. He ended up being late for work on numerous occasions waiting for the truck. Poor customer service.

comment on review | report?

Is this review?… Helpful (1) Cool Share

5/5

posted Feb-23-2010

I got a SUPER CHEAP princess leia costume after Halloween. The quality was pretty much as expected for a store bought costume. Shipped with no problem. Came unopened in package.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Feb-23-2010

The BEST after Halloween sale prices! Saved a ton of money for next year's costumes. Everything arrived in new unopened condition in a timely manner.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Feb-23-2010

I ordered a pair of shoes at night. They shipped it the next day and it ARRIVED ON THE SAME DAY! Never in my life have I ever had something arrive so fast!

Their policies are great. Free shipping both ways and you have a whole year to decide if you want to keep them or not. Their customer service reps are very friendly and helpful.

The prices are a little expensive, but they carry shoes that no one else does and for the service it's worth it. No more worrying about sizes.

comment on review | report?

Is this review?… Helpful Cool Share

3/5

posted Feb-23-2010

The sale prices are decent. I ordered something online for in-store pickup. When I got there, they couldn't find my order. No one had put it together so they ended up just taking the product from the shelf. If someone else had bought it I would be pretty darn pissed.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Feb-23-2010

Amazing prices. I got insane discounts from coupons. My order came within a week. They have a good return and price match policy. Very happy with my shoes.

comment on review | report?

Is this review?… Helpful Cool (2) Share

5/5

posted Feb-23-2010

Nordstroms is the BEST STORE EVER!

Their prices and policies are unbeatable. There is free exchanges so you don't have to worry about ordering the wrong size. You can easily return anything to a store at any time. No more buyer's remorse!

The customer service is outstanding. I especially like the Live Chat feature. They are always kinds and courteous. They will look up a product for you in stores if it is out of stock online.

All my orders arrive very fast within a few days. They will notify you immediately if they are out of stock in something.

For stress free shopping, I choose Nordstroms!


Edit (07/05/10): To the people who found my review unhelpful... I shop Nordstroms store and online very frequently and have always been very happy with their service and have never had a problem. How many times have you shopped there? Once?

Edited review:
They have since altered their policies a bit to combat the down economy. It is understandable and they are still better than other department stores out there, but I am disappointed in their new price match and price adjustment policies. I talk to a girl in their live chat and she completely denies the change in policy, which is what makes me angry. If you're going to change the policy that's fine, but don't lie to me about it too.

This review was modified by hihihishite on May 07 2010 12:00:52 PM

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Feb-23-2010

Great sales and free shipping. Came super fast in 2 days! Everything was great.

comment on review | report?

Is this review?… Helpful Cool Share