1/5
posted Jun-03-2005
I ordered an ASUS laptop from Newegg back on 6 Nov and have yet to receive it. I called Newegg on 6 Dec and talked to Jesus to request a refund. After approximately two weeks of not receiving a credit on my account, I sent him an e-mail inquiry but didn’t receive a response. On 12 January, I called again and talked to Robin. She told me that she would expedite my refund but I have yet to receive it as of 14 January.
To be partially fair, it was sent to an APO box and for whatever reason, USPS doesn’t provide tracking data for boxes sent to APO boxes. As such, there is no way (that I’m aware of) to track where this shipment ended up or if it even shipped from Newegg’s warehouse. However, if Newegg offered postal insurance on their shipments, I would’ve gladly payed it to prevent the lip service that I’m receiving now.
Newegg is normally an excellent company to deal with, but in the last few times that I’ve dealt with them, I’ve noticed a downward trend. Namely, it seems that it takes longer to get through to them on the phone (approximately 20-30 minutes) and the representatives seem more impatient than they have been in the past. Additionally, I recently received a GPS unit that was obviously opened, but sold as new. I didn’t send it back due to the recent hassles I’ve been having with Newegg, nor have I had any problems with the item (thus far), but it’s the principle of the matter. As with all good things, they must come to an end at one point. And I think that I may have to start looking for another company to order my computer merchandise from.
I’m guessing that the laptop is sitting on the floor of a Newegg warehouse somewhere as a byproduct of a glitch in their ordering system. Approximately 5 minutes after ordering, I found another laptop that I liked better. I tried canceling the order but I couldn’t; the status had already been updated to shipping status. But I find it highly unlikely that an order would get processed and sent to the shipping lane within the span of only 5 minutes. In any case, I think that maybe the order was canceled in the shipping system, but not the billing system. And it’s possible that if Newegg crosschecked their outgoing shipments against their inventory, they would discover that they have at least 1 extra laptop in their inventory...mine.
Anyway, whether it’s Newegg, the USPS, or even the military postal system that’s at fault, I refuse to “eat” $1100. If Newegg has a problem keeping track of shipments sent to APO addresses, then maybe it needs to either stop shipping to them or offer postal insurance. In the meantime, it needs to back up the flawed process it already has in place. Additionally, its representatives need to do what they say they’re going to do.
James G
This review was modified by
here4evr1 on January 18 2009 04:54:35 PM
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posted Sep-20-2007 
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![Share](javascript:share_rating({"review_body":"Whatever issues I had with the company have been resolved to my satisfaction and I recommend utilizing them for all future purchases. ","link":"http:\/\/www.resellerratings.com\/store\/FrozenCPU\/review\/333876#comment333876","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FrozenCPU.jpg","store_name":"FrozenCPU.com","username":"here4evr1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very fast processing! I ordered this on the 4th of April and received it on the 6th using USPS Express. I decided to take a chance with this company since Newegg was out of a part that I needed. I will definitely utilize this company again in the future! ","link":"http:\/\/www.resellerratings.com\/store\/Sidewinder_Computer_Systems_Inc\/review\/310150#comment310150","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sidewinder_Computer_Systems_Inc.jpg","store_name":"Sidewinder Computer Systems, Inc.","username":"here4evr1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an ASUS laptop from Newegg back on 6 Nov and have yet to receive it. I called Newegg on 6 Dec and talked to Jesus to request a refund. After approximately two weeks of not receiving a credit on my account, I sent him an e-mail inquiry but didn\u2019t receive a response. On 12 January, I called again and talked to Robin. She told me that she would expedite my refund but I have yet to receive it as of 14 January. <br><br>To be partially fair, it was sent to an APO box and for whatever reason, USPS doesn\u2019t provide tracking data for boxes sent to APO boxes. As such, there is no way (that I\u2019m aware of) to track where this shipment ended up or if it even shipped from Newegg\u2019s warehouse. However, if Newegg offered postal insurance on their shipments, I would\u2019ve gladly payed it to prevent the lip service that I\u2019m receiving now.<br><br>Newegg is normally an excellent company to deal with, but in the last few times that I\u2019ve dealt with them, I\u2019ve noticed a downward trend. Namely, it seems that it takes longer to get through to them on the phone (approximately 20-30 minutes) and the representatives seem more impatient than they have been in the past. Additionally, I recently received a GPS unit that was obviously opened, but sold as new. I didn\u2019t send it back due to the recent hassles I\u2019ve been having with Newegg, nor have I had any problems with the item (thus far), but it\u2019s the principle of the matter. As with all good things, they must come to an end at one point. And I think that I may have to start looking for another company to order my computer merchandise from.<br><br>I\u2019m guessing that the laptop is sitting on the floor of a Newegg warehouse somewhere as a byproduct of a glitch in their ordering system. Approximately 5 minutes after ordering, I found another laptop that I liked better. I tried canceling the order but I couldn\u2019t; the status had already been updated to shipping status. But I find it highly unlikely that an order would get processed and sent to the shipping lane within the span of only 5 minutes. In any case, I think that maybe the order was canceled in the shipping system, but not the billing system. And it\u2019s possible that if Newegg crosschecked their outgoing shipments against their inventory, they would discover that they have at least 1 extra laptop in their inventory...mine. <br><br>Anyway, whether it\u2019s Newegg, the USPS, or even the military postal system that\u2019s at fault, I refuse to \u201ceat\u201d $1100. If Newegg has a problem keeping track of shipments sent to APO addresses, then maybe it needs to either stop shipping to them or offer postal insurance. In the meantime, it needs to back up the flawed process it already has in place. Additionally, its representatives need to do what they say they\u2019re going to do.<br><br>James G<br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/Newegg\/review\/208161#comment208161","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Newegg.jpg","store_name":"Newegg.com (USA)","username":"here4evr1","rating":"1"}, "single");){kind=link}
“Dear Cherished Customer,
Thank you for taking the time to post your informative review. Please note that we are always willing to waive a restocking fee if it is found to be a reasonable request. The reason why your RMA was charged a restocking fee, is because you created it online, so our system defaulted the restocking fee. Please call Jason at 800-390-1119 ext 2050 to discuss this issue.
Thank You,
Newegg Customer Support”