1/5
posted Dec-23-2011
Definitely would NOT recommend using them. They guarantee to get you an order by a certain date on their website and in their terms of service. I placed my order expecting the order on Friday. They called to let me know that due to their error it would not be getting to me until TUESDAY. After I pressed for some kind of compensation they gave me a refund on the shipping. I went back and re-read their website and clearly on the top it said that if I ordered that day it could be overnight shipped to me to get it by Friday. I called back and argued (again) and they said they'd make an exception and re-print the order and overnight it to me. Great! Well, not. They messed up AGAIN on the second order and it did not get printed in time. They contacted me again and said that I could either 1) wait until the original delivery comes on Tuesday or 2) return the item for a full refund. I called back and pointed out that the problem was with the original order guaranteed to be there by Friday (guarantee is in their terms of service, on their website, etc.) I spent hours on the phone, had to argue with them on every point (telling them what was clearly stated on their website and not honored by their service), and found that they have policies that are not consistent with their written words on the website. TERRIBLE customer service and execution of delivery of items as promised. I would NEVER use them again and would highly recommend looking for another printing service if you are considering using them. They may be inexpensive but the amount of time I spent more than made it the most expensive option and their lack of customer service and arguing with me made it a very unpleasant experience for me.
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![Share](javascript:share_rating({"review_body":"Definitely would NOT recommend using them. They guarantee to get you an order by a certain date on their website and in their terms of service. I placed my order expecting the order on Friday. They called to let me know that due to their error it would not be getting to me until TUESDAY. After I pressed for some kind of compensation they gave me a refund on the shipping. I went back and re-read their website and clearly on the top it said that if I ordered that day it could be overnight shipped to me to get it by Friday. I called back and argued (again) and they said they\u0027d make an exception and re-print the order and overnight it to me. Great! Well, not. They messed up AGAIN on the second order and it did not get printed in time. They contacted me again and said that I could either 1) wait until the original delivery comes on Tuesday or 2) return the item for a full refund. I called back and pointed out that the problem was with the original order guaranteed to be there by Friday (guarantee is in their terms of service, on their website, etc.) I spent hours on the phone, had to argue with them on every point (telling them what was clearly stated on their website and not honored by their service), and found that they have policies that are not consistent with their written words on the website. TERRIBLE customer service and execution of delivery of items as promised. I would NEVER use them again and would highly recommend looking for another printing service if you are considering using them. They may be inexpensive but the amount of time I spent more than made it the most expensive option and their lack of customer service and arguing with me made it a very unpleasant experience for me.","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/1044297#comment1044297","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"hcleb","rating":"1"}, "single");){kind=link}