1/5

posted Jun-14-2011

I placed an order for a Pentax Optio WG-1 for $255. I got a confirmation order email from them. I then waited for over a week and heard nothing else from them. I finally sent an email to them asking for status on my order. I got several replies and a phone call stating that I needed to contact them to verify my order. Of course when I called them, they told me that there was $59 charge for handling and insurance. What??? They told me that this information is listed on their policy page. I looked it up and it states : ALL ORDERS ARE SUBJECTED TO INSURANCE CHARGES DEPENDING ON YOUR LOCATION. Then they tried to tell me that the camera only came with a one time use battery pack and that for $20 extra I could get the rechargeable battery and charger, and upgrade my order to be shipped out that same day via Ground. They also tried to sell me a memory card which I told them I already had ordered someplace else. Their website states that the camera comes with a battery pack and power supply. I was also supposed to get free Ground shipping. Then the final total of my order was going to be $349.99 which doesn't add up properly. I was pretty upset and not thinking clearly at that point and told them to just process the order since I had been waiting for over a week now and it was supposed to be a gift for someone. However, after calming down and thinking about it for a while, I did some researach on the internet and found a better deal. I also spent some time looking at their policy page as well. So I decided to call back to try and cancel my order. After several tries I finally got through, only to be told that I could not cancel my order as it had already been processed and shipped. Then a few minutes later, I get an email from them telling me that I have to contact them about my order again. When I called back again, I was told that my order had been placed on hold since I tried to cancel it. I told the guy on the phone that I was told that my order had already shipped and that I could not cancel it. He said no, you can still cancel it. So I did. They did send a confirmation email confirming that my order was canceled and that my credit card would not be charged. I am hoping that is the end of it. Please do not do business with them!! They have shady business practices. The price on their website is not the actual price you will end up paying. You will be forced to pay a high handling and insurance fee that you will not know the total of until they verify your order. They will also try to upsell you on items that are supposed to come with the camera but clearly don't. And I am guessing that you really don't get free Ground shipping since they try to upsell you on that as well.

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