gtime9999 - User Profile page at ResellerRatings

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gtime9999

The Reviews

All Customer Reviews (1)

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Sony Style

1/5

posted May-16-2011

The worst customer service I have ever seen. Representatives do not know anything. Keeping you on hold forever. Putting useless notes in their system, but the next time you call those notes are no longer there. You have to wait for 10 min while the new rep is reading notes and then for another 15 minutes so he can type new notes. The TV broke in 3 months and the Sony does not have parts. However, instead of offering what they can do to meet their warranty obligations, they are telling me to wait for parts, but noone can tell if / when these parts will ever arrive.