5/5

posted Feb-11-2009

As an independent IT consultant I have been ordering from Software Outlet/RoboBargains for several years without incident. Their software has always been legitimate and a good value for my clients.

Due to a mistake in their shipping department, I received the wrong product. I called & left a message as well as sent an email. I received a response back (both email and phone call) within 24 hours, first apologizing for their error, second stating that they were temporarily out of stock but providing a new ship date a few days later, third offering to ship the replacement overnight as it was an urgent order for a client, & fourth refunding my return shipping charges. They subsequently did all of the above and in the time frame specified. I could have not been more impressed with their responsiveness and outstanding customer service.
Nick, the Computer Guy

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4/5

posted Mar-08-2006

I ordered a Toshiba laptop on Feb. 27 & it was delivered Mar.7. No problems, good packaging, exactly as specified. Site could benefit from real-time stock availability and an email when shipped. Tracking number link on site didn't work, but copying & pasting to UPS gave me the correct shipping info.

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5/5

posted Jul-16-2004

Ordered an NEC 2510A DVD burner on Monday and had it that Friday (7/2). Automated email order confirmation and shipping notice w/tracking number. A friend ordered the same item on the same day and received his the same day I did. No complaints whatsoever. Guess we got lucky.

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