1/5

posted Jan-03-2012

The item would have been great if that was what I ordered. I received the wrong print.

When I contacted ebags with the mistake, they assured me that they were in stock and would get the correct item to me. I was asked to wait at least 24 hours for my "account to go through processing".

I waited 36 hours, then contacted ebags to switch for the correct purse. I was then told that they were out of stock on the purse that I wanted.!!??

I sent a very unhappy email back to customer service. I was told "sorry for the inconvenience and please return the bag in question. Here's a 20% discount" for the next time I shop ebags. That coupon will not be redeemed.

After reading some reviews, I kept the bag. I'll give it to another daughter on another gift occasion.

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Jan-05-2010

DO NOT ORDER FROM THIS STORE!

As the other reviews state, the pictures do not accurately portray the product. And Try getting some help from customer service.

On 12-18-09 I ordered a "Slipp-Nott" system for a basketball team. I received just the replacement sheets on 12-29-09. I called immediately and spoke with a customer service rep. I was told that I would receive an email with an answer.
By 1-5-10, I had received nothing.

I again called. I was told that they would ship it (after being on hold for 20 minutes) on Wed. I would receive it on Monday. It's a gift for the team and they have a tournament on Saturday. I told them I needed it by Friday. After being on hold for only 15 minutes this time, I was told this was impossible. I asked why it couldn't be shipped 2nd day air. 15 minutes on hold again, I was told NO.

I told the rep to cancel my order and I wanted a refund. I'm now waiting for my return instructions so my refund can be processed. After reading one of the other reviews, I expect to sit on the phone for a lot longer before this situation is concluded.

I Think I'll copy this review and forward it to the Better Business Bureau if they don't satisify my request immediately.

comment on review | report?

Is this review?… Helpful Cool Share