3/5
posted Apr-14-2005
Here is my experience with PCVideoOnline.com buying the Panasonic 42PWD7UY Plasma Flat Screen
Day 1
Placed order online. Received email confirmation stating total price of $1716 and that "due to security reasons and high fraud incidents" I need to call in for my confirmation number.
Called the number, gave them my order number and asked for my confirmation number, but instead the guy tries to sell me a wall mount for $99. I say no and he says call back later for a confirmation number
Called later and the guy does not give me confirmation number still because he says it doesn't get delivered by UPS, but by a freight company instead. I ask when will it be delivered and he says call back in a couple days.
Day 3
Call for delivery schedule, he says "It's already shipped buddy." I ask him when, he says it should go out Monday or Tuesday.
Day 6
Call for order status, they give me a tracking number and the number of an AdmiralUSA.com to find out order status.
Call Admiral.com and they state that one of their local agents has the tv and I need to call them to schedule a delivery.
Call this "local agent" which turns out to be some company called Fast Fleet with a (908) area code. They say they deliver M-F so I schedule delivery for 4/13/05
Day 8
Took the day off as Fast Fleet gave the cable company response of "between 12-5". Got to be around 4:30 and they still hadn't come so I was getting worried, I called them and they said he was stuck in traffic. Finally, around 5:30, the TV arrived.
Conclusion - I must admit that I saw all the reviews on this website AFTER I placed my order so needless to say I was worried that I had made a mistake. The company definitely does not give you the warm and fuzzies I typically like in my online retailers, but to their credit they always answered the phone (though I had to wait upwards of 10 minutes on hold) and in the end I got the product exactly 6 business days after I ordered. I mounted my TV last night and popped in The Incredibles and the picture is AWESOME. As for PCVideoOnline, well, I've described my experience so YOU decide what to do.
36,423 stores
1,205,340 reviews
6337 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Homepage
![Share](javascript:share_rating({"review_body":"Here is my experience with PCVideoOnline.com buying the Panasonic 42PWD7UY Plasma Flat Screen<br><br>Day 1<br>Placed order online. Received email confirmation stating total price of $1716 and that \u0022due to security reasons and high fraud incidents\u0022 I need to call in for my confirmation number. <br><br>Called the number, gave them my order number and asked for my confirmation number, but instead the guy tries to sell me a wall mount for $99. I say no and he says call back later for a confirmation number<br><br>Called later and the guy does not give me confirmation number still because he says it doesn\u0027t get delivered by UPS, but by a freight company instead. I ask when will it be delivered and he says call back in a couple days.<br><br>Day 3<br>Call for delivery schedule, he says \u0022It\u0027s already shipped buddy.\u0022 I ask him when, he says it should go out Monday or Tuesday.<br><br>Day 6<br>Call for order status, they give me a tracking number and the number of an AdmiralUSA.com to find out order status.<br>Call Admiral.com and they state that one of their local agents has the tv and I need to call them to schedule a delivery.<br>Call this \u0022local agent\u0022 which turns out to be some company called Fast Fleet with a (908) area code. They say they deliver M-F so I schedule delivery for 4\/13\/05<br><br>Day 8<br>Took the day off as Fast Fleet gave the cable company response of \u0022between 12-5\u0022. Got to be around 4:30 and they still hadn\u0027t come so I was getting worried, I called them and they said he was stuck in traffic. Finally, around 5:30, the TV arrived.<br><br>Conclusion - I must admit that I saw all the reviews on this website AFTER I placed my order so needless to say I was worried that I had made a mistake. The company definitely does not give you the warm and fuzzies I typically like in my online retailers, but to their credit they always answered the phone (though I had to wait upwards of 10 minutes on hold) and in the end I got the product exactly 6 business days after I ordered. I mounted my TV last night and popped in The Incredibles and the picture is AWESOME. As for PCVideoOnline, well, I\u0027ve described my experience so YOU decide what to do.","link":"http:\/\/www.resellerratings.com\/store\/PCVideoOnline\/comment\/201187#comment201187","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCVideoOnline.jpg","store_name":"PCVideoOnline (aka: FiveStarPlasma, PriceMad)","username":"grayrockravens","rating":"3"}, "single");){kind=link}