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grammyles

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  • Rating 2/10
    1/5

    I have NEVER been lied to so much as I was at Staples.I purchased an HP Photo Printer/Scanner/Fax which sold for $169 but was on sale for $99. They talked me into the 2 year extended warranty because they "guaranteed" me that they would just swap it out for the same type of printer that was equal to the regular price of $149. It worked for a few weeks but I was on the phone with HP twice with wireless problems.I went to Staples when it quit working but did not have the receipt. The manager said they could do nothing without the receipt but that I had a faulty ink cartridge. I bought a new one which still didn't work. They told me to find the receipt and they would swap it for the new model. I just found it, but was told today that they have never done that.Even though I was told this by two people on two occasions but they refused to honor their promise. I even wrote it down on the warranty paperwork when I bought it because I was skeptical. Today,the manager implied that I was lying. The only thing they will do is give me a Staples gift card for $69 &I can apply it toward a new one which is $149.In addition, I sold a customer on a Galaxy tablet while waiting today.He spent $300+ based on my recommendation. I pray he doesn't have problems like I did. Go to Best Buy not Staples. They honor their warranties!


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