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36,423 stores1,205,340 reviews 6337 shoppers online now
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| Member Since | 11-Jan-12 |
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| Abt Electronics / ABT |  |
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| Abt Electronics / ABT |  |
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posted Jan-11-2012 
![Share](javascript:share_rating({"review_body":"Terrible customer service. Terrible order processing times. Do not trust their \u0022estimate dates\u0022 and their claim to process your order if received before 2pm. In fact, they are closer to 2 day turnaround (and this was NOT during holiday season). I paid for expedited shipping and they still didn\u0027t rush the \u0022processing\u0022 then when I brought up the issue, they asked me to pay more for shipping to get the product to me on time (based on their estimate)<br><br>STEER CLEAR OF THIS RETAILER!<br><br>I am shocked they pride themselves in customer service. ","link":"http:\/\/www.resellerratings.com\/store\/Abt_Electronics\/comment\/1144605#comment1144605","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abt_Electronics.jpg","store_name":"Abt Electronics \/ ABT","username":"goozshopper","rating":"1"}, "single");){kind=link}
“Abt apologizes for the inconvenience the customer experienced. The order was placed on a security hold for verification purposes. When the information doesn’t match what is on file with the credit card company, it may cause a delay. We clearly post this information on our web site during checkout. The customer placed the order in the evening on 1/10, verified on 1/11 and scheduled to ship the following business day 1/12. Due to the verification procedure we were within the stated time frame and scheduled the order to ship with the expedited shipping method the customer selected. The customer needed the order sooner, overnight shipping was offered for an additional fee but the customer declined.”