36,423 stores
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36,423 stores1,205,340 reviews 6337 shoppers online now
 Total Reviews | 2 |
 Helpful Reviews | |
 Forum Posts | 1 |
| Homepage | http:// |
 Member Since | 4-Dec-02 |
 Last visit | 4-Dec-02 |
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| Phat Campus |  |
| PC Club |  |
goombah6 likes these stores the least and has left a poor review for them.
| Phat Campus | |
| PC Club |  |
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posted Dec-10-2009 
posted Dec-04-2002 
![Share](javascript:share_rating({"review_body":"Well, I did not make a purchase, because I was unable to make a purchase. I sent them an email, and explained what was happening, and they sent me back instructions that, as one world class scientist once said--- \u0022were not even wrong.\u0022 I explained this to them, and never heard from them again. I have been on the common internet when it was compuserve (20 or so years), and have an IQ of 140, and have written programs in assembler, so we can assume I know something about interacting with the internet and how it should work.<br><br>I figure if you can not purchase a product, and they can not tell you how to make their site work, then their orientation to helping customers is really close to zero.","link":"http:\/\/www.resellerratings.com\/store\/Phat_Campus\/comment\/521451#comment521451","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Phat_Campus.jpg","store_name":"Phat Campus","username":"goombah6","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The following represents a series of letter between myself and various<br>factotums and pubahs at PC Club after their employees wiped my hard<br>drive Note that they did this despite the following facts upon which<br>everyone agrees.<br><br>1. I had paid for an upgrade so money was NOT a problem.<br>2. The data could be recovered.<br>3. According to them, the drive that they wiped was \/ is flawed and will soon fail.<br>Why one would wipe data from a failing hard drive just to re-install the operating system has not<br>been explained. Common sense would dictate that you save the data, then put that data onto<br>a new drive thus creating a sale and a happy customer. But common sense along with integrity<br>seem to be lacking from this company. <br>Check this link<br>http:\/\/home.netcom.com\/~dpaladin\/PC_WIPE.html","link":"http:\/\/www.resellerratings.com\/store\/PC_Club\/comment\/57303#comment57303","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Club.jpg","store_name":"PC Club","username":"goombah6","rating":"1"}, "single");){kind=link}
“We apologize for the inconvenience that you have dealt with.
When Kim Chu first learned that your data was lost, he told you that he would investigate the matter. After further investigation, he found out that PC Club had indeed backed up your data while you were in the store. This information was not told to Kim at the time when you first
cited your complaint.
We made another phone call to you regarding the data back up and confirmed that the data was indeed on CD. We even asked you if that was the right data that you wanted to get it back, at that time, you confirmed that it was. This part of the story later changed when you wrote the letter to us.
You specifically requested you are to be contacted by another employee and that was why we had another regional manager helped us with this matter. It was February 2002 when John Loo contacted you about this matter. Kim Chu has contacted you multiple times to resolve the matter and only stopped when John Loo was assigned to handle your case.
According to our technician, Ronald, he had informed you that the hard drive had bad sectors and that was the main reason why we had to use another hard drive to get your data out and in front of you. Based on the information that we got, we found out that your letter and its claims was not the whole truth. The most critical piece of information and the most relevant reason for the complaint was that the data was lost?but in reality, the data was backed up in front of you at the time when you brought the system in.
The system was functioning at the time you picked up. About 45 minutes later, you called our Las Vegas store for technical support because of the reinstallation of the operating system. We tried to locate phone records but local calls are not tracked by the phone company.
In the end, we do know that you were present at the time of the data back up and you have possession of the CD on which it was burned. We then determined not to compensate what you asked for, a brand new system with dual hard drives, 21in monitor and operating system.
”