2/5
posted Jan-09-2012
Well the purchase and delivery experience was great, but their website had a misstatement on the system specifications (stated CPU faster than it really was) and they blamed it on the manufacturer. The manufacturer's responded quickly to my question about this and showed me where the correct specification was on there site and it matched the product, so I don't think it was the manufacturer's mistake. Eaegis didn't offer me any compensation or anything. Also, they failed to tell me the product had a $150 rebate when I bought it. Maybe they don't have a burden to do this, but jeez it's like 12% of the product cost and they do carry the product. You'd think they would know. When I found this out it was past the 30 day submission deadline. The product works well and they did get it to me in a reasonable time and I do believe they burned it in. Customer service is not the pristine quality other reviews here would have you believe though. If anything happens to the product under warranty I don't plan on going through them, I'll go right to the manufacturer.
Update: Regarding the vendor response comments to this review, I never contacted Eaegis about the rebate because I just recently came across an August rebate form accidentally online. When I contacted the rebate agency they told me it would have been covered by my receipt, but it was too late. So all these comments about telling me about the rebate are fabrications. Regarding the system specifications, Netgear never acknowledged to me that they had posted bad specs. I do agree Eaegis made that claim to me. But look, if I sell something to someone and misstate some aspect of what it is, I'd feel some culpability and make a proposal of some kind and not just blame it on someone else. After all if I made the advertisement it would be my word at stake. A few years back I bought a laptop from Newegg that was missing a feature they had advertised. I sent them email just to let them know and even though they couldn't change the product, they went out of their way and sent me an external item that did the same thing. Now that was five star customer service.
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posted Aug-27-2010 
![Share](javascript:share_rating({"review_body":"Well the purchase and delivery experience was great, but their website had a misstatement on the system specifications (stated CPU faster than it really was) and they blamed it on the manufacturer. The manufacturer\u0027s responded quickly to my question about this and showed me where the correct specification was on there site and it matched the product, so I don\u0027t think it was the manufacturer\u0027s mistake. Eaegis didn\u0027t offer me any compensation or anything. Also, they failed to tell me the product had a $150 rebate when I bought it. Maybe they don\u0027t have a burden to do this, but jeez it\u0027s like 12% of the product cost and they do carry the product. You\u0027d think they would know. When I found this out it was past the 30 day submission deadline. The product works well and they did get it to me in a reasonable time and I do believe they burned it in. Customer service is not the pristine quality other reviews here would have you believe though. If anything happens to the product under warranty I don\u0027t plan on going through them, I\u0027ll go right to the manufacturer.<br><br>Update: Regarding the vendor response comments to this review, I never contacted Eaegis about the rebate because I just recently came across an August rebate form accidentally online. When I contacted the rebate agency they told me it would have been covered by my receipt, but it was too late. So all these comments about telling me about the rebate are fabrications. Regarding the system specifications, Netgear never acknowledged to me that they had posted bad specs. I do agree Eaegis made that claim to me. But look, if I sell something to someone and misstate some aspect of what it is, I\u0027d feel some culpability and make a proposal of some kind and not just blame it on someone else. After all if I made the advertisement it would be my word at stake. A few years back I bought a laptop from Newegg that was missing a feature they had advertised. I sent them email just to let them know and even though they couldn\u0027t change the product, they went out of their way and sent me an external item that did the same thing. Now that was five star customer service.","link":"http:\/\/www.resellerratings.com\/store\/Aegis_eaegis\/comment\/1131829#comment1131829","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aegis_eaegis.jpg","store_name":"eAegis","username":"goodbuy","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow, this place was super. Best price on the internet for a Weber Smokey Mountain Cooker. I ordered on Wednesday and had it on Friday. Their free shipping was Fedex Ground. Exactly as ordered and they threw in a bonus gift because I had mentioned an accessory was $3.50 cheaper locally. I can\u0027t say enough good things about this seller. The other negative reviews here are totally inconsistent with my experience. Other review sites have more coverage and reviews are almost all like mine.","link":"http:\/\/www.resellerratings.com\/store\/AimToFind\/comment\/601453#comment601453","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AimToFind.jpg","store_name":"AimToFind.com","username":"goodbuy","rating":"5"}, "single");){kind=link}
“We are sorry to learn you have experienced issues with our service.
The unit you refer to is a NETGEAR which when we used to sell and support we used to integrate by buying diskless models from NETGEAR and install drives, then test for 48hrs prior to shipping. As explained when you called before we did not mention the rebate as the rebate did not apply to systems that are integrated by resellers only those supplied via NETGEAR as ready integrated by them. The latter option was offered with a rebate from NETGEAR but cost some $1200 more than the system we were selling, so you got a great saving by buying from us, hence it was a lot more than the $150.00. So, the matter of compensation does not even arise.
All the product details and specifications are copied directly from NETGEAR pages and they indeed used to have the incorrect CPU frequency but then changed it and we missed to change it. The reason was simple NETGEAR made an early error and we followed through, it happens. As you can see, we no longer sell NETGEAR as both companies have mutually agreed not to continue doing business with each other. We did afford a perfectly clear and simple explanation and hence we are more than puzzled as to why this review has been posted as it seems we have not provided you with a satisfactory resolve we did and you did not intimate anything else but that. Feel free to call us please if you wish to discuss this further. I have traced back our response to you the same day as you wrote. It seems NETGEAR confimed it was 2.6GHz as well so it was more of a typo by both NETGEAR which filtered to us, but they confirmed the indeed shipped with a 2.6GHz process. So we are very confused as to what you expected us to do, when the ReadyNAS PRO 6 was supplied as per manufacturer specification. This transaction was in August 2010.
Response to Update:
Response to Update:
We have sent email/s to you proposing to resolve privately so the misunderstanding can be resolved, which we thought was resolved when you called and emailed us shortly after purchasing. We have not had a response form you at all. You sent us an email copy of NETGEAR confirming it was 2.6GHz and not 2.8GHz, the fact that it was actually as per manufacturing to be 2.6GHz it seems your complaint about being advertised by us and few other resellers is a little moot. As far as the rebate is concerned you stated you were told you would have been eligible to $150.00. We are certain you would not be and we are adamant when we built from diskless and install drives there are NO REBATES from NETGEAR. If you can prove by way of NETGEAR affirming you were eligible based on the UPC code on your outer box as well as unit (RNDP6000-200NAS), which then became RNDP6310-200SIN after we integrated drives into it, then we would be prepared to pay you the $150.00(rebate) and if you are not we will accept a public apology. That is what we call standing behind customers and the products we sell.”