1/5

posted Jan-02-2011

Never Never Never again will I deal with these useless bunch of MORONS. If you look on line their boxing day sale has been turned into a boxing week sale extended until Jan 6,2011. HA REALLY?? Did anyone tell the staff. I called the North York store looking for a Tassimo and was told that the sale was over. REALLY!! Well someone at the store needs to look at their own website.

I then called the store at Yonge and Eglington. No answer after repeated calls but yet the store hours state that they are open at 10:00am. Guess no one told the staff.

I then finally called the Eglington and Laird store and was transferred to an associate in the appliance department that did nothing except interrupt me and went on to tell me that the store was not yet open and did not open until 11:00am...uuummm the store hours were posted as 10:00am. When I asked for his name he refused and then said he was going to transfer me to customer service but what he did was just put the phone down and leave me listening to what was going on in the store for over 20 min.

These seem like trivial issues to be sure but is this the type of customer service that we have become accustomed to in this city?? Future Shop will never again get my money and I must say I am ashamed that this company is allowed to operate in this country. I have received much better service in many third world countries I have been in. Shame on you Future shop. Although somthing tell's me that this email and the one I sent to the head office will go the way of the dinosaur.

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