1/5

posted Nov-19-2010

I purchased a refurbished BenQ monitor from Unity Electronics. It arrived with 2 noticeable scratches on the screen in the center of the monitor's viewing area. When I contacted Unity, they said I needed to contact or be contacted by BenQ and go through their warranty program to return the monitor for a replacement. Unity Electronics made no effort to stand behind the product themselves; they just passed it along to the manufacturer. I have to pack the monitor, take it to a shipping location and wait a couple of weeks for a new refurbished monitor from BenQ. Neither Unity nor BenQ would do a round trip shipment to deliver the new item and ship the return so I wouldn't be without a monitor for so long. I had to fax BenQ the order, and give them all of my personal information in order to get an RMA, and after I complained, they finally agreed to pay for the return shipping but did not offer themselves. I'm annoyed with BenQ for selling a defective product to Unity in the first place, but still think Unity should take responsibility for the merchandise returns on the things they sell.

comment on review | report?

Is this review?… Helpful Cool Share