1/5
posted Feb-19-2010
Update: 2/26/2010
I receive the tag today. I am glad they made the effort to send me the new tag but a corner of it is cut as well and they used a couple info/barcode stickers to cover it up. I wonder if the watch is a factory defect. Any body else are getting their tags cut up as well.
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Update: 2/23/2010
Actually today, I received an email from Pearl with UPS tracking that the little tag is shipped out to me. I will update here when I get the tag and overall experience.
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I rate "Stay Away" if you want to buy a watch and give as a gift.
This is the 2nd Movado watch I bought from Ashford.com. The first watch was in NEW condition. The second one, is not. This 2nd one I received seems to be a customer returned the plastic on the watch seems a bit dusty. The thing I really dislike is the little white tag that came with the watch was cut in half. Only half of the white tag was attach to the string on the watch.
I emailed them many times. One of their representative email me saying they CUT all the tags on their watches, saying its a gift option or something, then how come the last watch I got was not cut. They are just giving me the run around, and they are really good at it.
I used live chat and chatted with Christina. She promise to take care of it and send me a new tag. After a week with out hearing anything from them, I try to contact them again and they are not helpful. I emailed them and Pearl reply saying they will get me a new tag, its like another week or so and nothing. I highly doubt they will sent me a new tag. They say they will take care of it so I can stop bugging them.
Their After Sales Customer Service is very POOR.
This review was modified by
goldenlegend on February 26 2010 07:06:55 AM
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posted Feb-26-2010 
![Share](javascript:share_rating({"review_body":"Bought a street fighter 4 te stick at a really great price. Shipping was fast and smooth. Stick is in new condition. Excellent job.","link":"http:\/\/www.resellerratings.com\/store\/GoGamer\/comment\/544684#comment544684","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/GoGamer.jpg","store_name":"GoGamer.com","username":"goldenlegend","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Update: 2\/26\/2010<br>I receive the tag today. I am glad they made the effort to send me the new tag but a corner of it is cut as well and they used a couple info\/barcode stickers to cover it up. I wonder if the watch is a factory defect. Any body else are getting their tags cut up as well. <br>--------------------------------------------------<br><br>Update: 2\/23\/2010 <br>Actually today, I received an email from Pearl with UPS tracking that the little tag is shipped out to me. I will update here when I get the tag and overall experience. <br><br><br>------------------------------------------------<br>I rate \u0022Stay Away\u0022 if you want to buy a watch and give as a gift. <br><br>This is the 2nd Movado watch I bought from Ashford.com. The first watch was in NEW condition. The second one, is not. This 2nd one I received seems to be a customer returned the plastic on the watch seems a bit dusty. The thing I really dislike is the little white tag that came with the watch was cut in half. Only half of the white tag was attach to the string on the watch. <br><br>I emailed them many times. One of their representative email me saying they CUT all the tags on their watches, saying its a gift option or something, then how come the last watch I got was not cut. They are just giving me the run around, and they are really good at it. <br><br><br>I used live chat and chatted with Christina. She promise to take care of it and send me a new tag. After a week with out hearing anything from them, I try to contact them again and they are not helpful. I emailed them and Pearl reply saying they will get me a new tag, its like another week or so and nothing. I highly doubt they will sent me a new tag. They say they will take care of it so I can stop bugging them. <br><br>Their After Sales Customer Service is very POOR. ","link":"http:\/\/www.resellerratings.com\/store\/Ashford\/comment\/542656#comment542656","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ashford.jpg","store_name":"Ashford.com","username":"goldenlegend","rating":"1"}, "single");){kind=link}
“Ashford takes great pride in selling only 100% brand new and authentic pieces at a fraction of the retail. Our suppliers, who are all authorized dealers, provide any tags or stickers along with the sale of the piece to Ashford. This can mean that occasionally a tag is bent or torn, as the bar coding from those suppliers would be useless to another seller. Also, it is true that Ashford will cut the price tag if the "gift option" is selected at checkout. We certainly apologize for any frustration, however as we note on our website, if you are dissatisfied with your purchase for any reason, we will be happy to take the item back within the first 30 days of purchase in its original, unworn condition for a refund. We take our commitment to our customers' satisfaction very seriously, and want every buyer to walk away from each transaction completely delighted with their experience. ”