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60,022 stores1,907,463 reviews Over 250,000 shoppers online now
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posted Aug-03-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Poor Customer Service.<br>I bought some lingerie online at Macy\u0027s.com. When it arrived it did not fit, so I went to Macy\u0027s to return it. They would not refund my money, even though I had a receipt. The employee even said I had the wrong receipt, which I did not. They would only give me a store credit, even though I had a receipt and wanted a full refund. Then I saw at the bottom of the receipt the words \u201cprocess as a no receipt return.\u201d I don\u0027t know why it said this. There is no mention of this in their returns policy. Anyway, I spent their store credit, then cut up my credit card and mailed it to them. I\u0027m sure Dillards doesn\u0027t treat their customers this way.","link":"http:\/\/www.resellerratings.com\/store\/Macy_s\/review\/1765590#comment1765590","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Macy_s.jpg","store_name":"Macy\u0027s","username":"golddelocks","rating":"1"}, "single");){kind=link}