1/5

posted Dec-18-2009

I was just browsing around to find a good deal on some hardware and I was surprised to find that EBC is still in business.

I decided a few years ago that I would do my part in trying to put EBC out of business. I also find it interesting that in a previous review the customer stated that he thought many problems that customer's have with EBC are because the customer doesn't know what he's doing. I find this amusing. All problems belong to the store or else they will lose their customers.

Here is my story: I dropped into their Orem store to purchase a couple of small items I needed and as an impulse I purchased an additional item that they had on sale. The employee gave me the wrong item, but I didn't notice it until I had gotten home. By the next day I had talked myself out of the purchase and decided to not just exchange the item, but to return it. I stopped in just 24 hours after the original purchase and returned the item and after some amount of pressuring I got the salesman to refund me my money, but he stated that he could not give me cash (even though the purchase was made with cash), but that they would have to mail me a check which would take a couple of weeks.

I explained that their solution was not acceptable and that refunds should be in the same form of tender made for the purchase -- credit card refunds credit card, check is returned as a check and cash is refunded in cash. He would not budge so I asked for his manager. The salesman told me flat out that he would not get his manager for me. Out of frustration and disgust I accepted their check in the mail option and stormed out of the store and as I walked out I turned around and saw the manager coming out of the back room to talk to the salesman.

I returned home and wrote a letter to the company explaining my disgust with them, but before I mailed it I got a letter from them telling me that my account was closed and that I was no longer welcome in their store.

I mailed their letter, my first letter and a subsequent letter to their corporate office asking for an apology, but never received a response.

I should note that my brother-in-law used to own a large training facility and after hearing about my experience they dropped EBC from their vendor list.

I'd rather pay double or do without than give those dirt-bags another penny.

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