1/5

posted May-09-2004
DON'T EVEN CONSIDER ORDERING ANYTHING FROM TUFSHOP.COM! VERY RUDE, CAN'T SHIP UNTIL THEY CALL TO SELL YOU SOMETHING ELSE OR AN UPGRADE, SHIP WRONG PARTS, POORLY PACKAGED, ETC! I ordered an ECS K7S5A motherboard on 4/28/04. Recieved email 3 days later that they needed me to call before they could complete my order. When I called, they wanted me to upgrade to a retail box with 2 year warranty for $8.32 more, which I did. OEM has only 15 day warranty. Received another email that I was upgraded to an ECS K7S5A "Pro" retail box instead of the standard K7S5A. I called them back to try to get the order changed back to the standard K7S5A as I did not want the Pro board. The guy just mumbled something unintelligable, said bye, then hung up. I emailed Customer Service to explain the problem and was notified by email 2 days later that the "Pro" had already shipped. When it finally showed up, it was so poorly packaged that the corner of the board was chipped and the PS2 ports were slightly bent. I ended up using it anyway. Not worth the trouble and my expense to get it replaced. At least it does work fine, but I'll never buy from tufshop, bzboys, microx again. I recommend you avoid them like the plague!
EDIT: Receiced an email after they saw my negative feedback on pricewatch.com. They responded with this email. Make up your own mind if you're thinking about trying to order from them.
Dear xxxxxx xxxxx,
First of all I am sorry for any inconvenience that you occurred. This is
regarding your order # xxxxxx.
I checked with the system and found that you originally ordered for ECS
K7S5A motherboard and we sent you ECS K7S5A -Pro motherboard to you. I found
that the processor, memory is same and so there might be slightly
difference. If you check the specification there might be slightly
difference but both motherboards are different. We always verify the order
before shipment. It's our duty to tell customer about your order if
customer opts for OEM version. But also if you occurred any inconvenience we
are sorry. Please apply for the RMA from the site with full problem
description and they will send you the shipping coupon.
We are taking special care of the items while packaging. But sometimes due
to the careless of shippers, customer gets the parts damaged and we are
sorry for that. Please mention this also while email to RMA department.
Please email with all details to RMA department at rma@tufshop.com and they
will take care of it. We are trying our best to give satisfactory service to
every customer but it does not happen as in your case. If you need further
assistance please call me on 562-252-1522 or 562-252-1532 or 562-252-0629.
WITH PERSONAL REGARDS.
Thank You,
David Nelson
for, Quality Control Manager

This review was modified by
gllewis on May 16 2004 06:53:20 PM