5/5

posted Jan-04-2012

I've been shopping with NewEgg since their early years. Newegg has the best selection out there for tech shoppers. Geek credibility is high with this store as well. Returns aren't always the most convenient, but that's the nature of internet shopping. And they definitely beat local prices.

I had one dispute with NewEgg in all this time. I've got to say, I've never seen a company extend itself so much to resolve a problem. They really take care of their customers. Good store.

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1/5

posted May-26-2010

I ordered what was described (in writing) as a red glass vase, 12 roses and 6 lilies. The picture looked GREAT - really good contrast of red and white, very striking photo. This was supposed to surprise my wife at work for our 12th anniversary so I even ordered the morning delivery and staged her to be at her office - not an easy thing. Unfortunately, they delivered a $10 curbside bouquet of three roses, a few carnations and a bunch of daisies.

So they botched it. I asked for a refund. Proflowers offered redelivery at their expense. I said fine. No worries, I told my wife a few days later. The correct flowers are on the way. That glued her to her office chair all day. And guess what? The florist was a no-show.

I've known for a good long time that Proflowers doesn't deal with anything but an internet connection. They have no flowers, dirt, suppliers or anything else besides a brand name. They work their magic through affiliates. That used to be flower field suppliers that shipped really fresh cut flowers but has turned more and more to local florists (apparently ANY local florist with a heartbeat). The guarantees, promises, and fixes are only as good as the quality of the local florist.

I'm in San Diego, Proflowers' home town. And they still set me up with a cruddy affiliate. Personally, to venture a guess, Proflowers florist vetting either took a nose dive or the brand got really, really greedy and started using piss poor florists.

Whatever the case, I won't be coming back. Flipping through the yellow pages gives me all the benefits Proflowers offers.

EDIT: The florist delivered the "correction bouquet" a day late. It's the wrong arrangement a second time. Went through all the double checks (did I order what I thought? yes. Does it specify the number of flowers and types? yes. Does it match what they sent? Absolutely not.) Kept the flowers, lost the company. Won't order here again.

This review was modified by genkuro on May 27 2010 01:25:56 PM

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1/5

posted Nov-05-2007

We tried to purchase a LG Washer/Dryer.

Sears advertises next-day delivery. They missed the next day saying they were too busy. They agreed to the day after that, which happened to be a late Sunday window. But they missed the window. No calls. No "sorry, we're running late." Sears is a very silent kind of company when it comes to coordinating this stuff. I couldn't call them. Their call center closed for the night. I waited 90 minutes past the window.

I *had* to do laundry. So an hour after the window, I figured the bozos weren't coming. I took my laundry to a laundry mat. On the way back, there's the Sears truck. I honked many times, waved, and tried to get them to notice me. We were both at a stop light looking at each other. And they drove away.

I politely called the call center the following Monday. Someone named "Jet" hung up on me for unknown reasons. I called back. Some gal named Mary tried to reschedule the delivery for next weekend. This is a $150 delivery service advertised as next day.

No thanks, I said. Cancel. They canceled the order. But they won't release the $1500 charge for two weeks.

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1/5

posted Dec-19-2006

My order was delayed without any communication. The order status was forever in a "Processing" state. I was unable to reach the company by phone. I sent two e-mails which went unanswered. I sent a third e-mail asking to cancel the order. That e-mail also went unanswered.

Five days after I placed the order I received an automated e-mail saying my order didn't pass address verification. Five days is way too long. AVS is instantaneous. Something is definitely amiss with this company's online retail system. And five days is shipping gold during the holidays.

I ordered through another company and had to boost shipping to next day because of this lousy service.

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