1/5

posted Jun-08-2009

Placed an order for a Canon 40D. Never received a confirmation email so I check the website, which said the order status was "new Order" Called next business day to confirm, I was asked if I wanted to buy a battery or accessories. When I declined stating that I was upgrading from an earlier model, I rep said the order would be shipped next day.

I received an email within 10 minutes stating the order was now on Backorder. This seems to be a common practice with these online retailers if you refuse to be upsold.

Called back to customer service who said the website was not up to date, which doesn't explain that the price was dropped $40. I cancelled my order.

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1/5

posted Jun-06-2009

I ordered a Canon 40D DSLR at an incredible price of $269.00. I received a confirmatin email right away. When I checked the website the next day to check the staus of my order, it said it was processing. I called to confirm the status and I was bounced around from one customer service person to the next. When I finally talked with someone, they were more interested in upgrading me to a different body style, that doesn't exist, for $200 more. In addition they claimed the "cheaper" model had a plastic body and wouldn't autofocus.

When I declined that several times, I was then told I needed to purchase a battery, which I don't need since I am upgrading from a Canon 20D and already have the accessories I need. The rep tried to argue with me that the newer model needed a different battery. When I told him again that I don't need accessories and that both models use the same battery, he conceded to say that my order would be shipped in 4-6 weeks.

I check the website and my order was now on backorder status. I cancelled the order as I had the feeling I would never see the camera.

This review was modified by gdiodati on June 06 2009 07:02:39 AM

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