1/5
posted Mar-08-2008
To start let me just say that I was one of those who thought Widowpc was awesome. Not anymore. I will not promote them. I will make sure that all of those that I know, and can influence, stay away from this company.
I have several good reasons for being upset. Now let me just say that normally I dont get upset and I understand certain business practices (like warranties), but my experience with WidowPc has frustrated me like no other. They were suppose to have been a great company back in 05, but they sure have gone downhill since. Customer service is nearly impossible to get a hold of, the website is horrible (when its running), and they dont help their customers who are trying to work with them.
Anyway, let me start at the beginning... I bought a WidowPc on 8/06 and did so because I only heard the best about them. After some frustrations getting a hold of customer service; I was finally able to find out that my pc was shipping in 9/06. Well that didnt happen....I eventually got it in 10/6. To their credit they did give me a pc game for the pain (the only time they did so).
Now I had no further complaints with them for nearly a year (good until than), but in 09/07 the motherboard died. I sent it in for repairs 10/07 (told still in warranty)but unfortunately they didnt have those parts in anymore (nice of them to tell me after I sent it in), and that I would need to upgrade (or send it in to the manufactuers in which they told me it would take months). Well I wasnt happy, but I had been considering an upgrade anyway, so I gave them the go ahead. After weeks of emailing and calling them for updates (rarely got a reply) I finally got my pc back in 12/07. I asked about the charge but told everything taken care of.
Than in 2/08 I check my credit card and randomly see a charge from widowpc. Big surprise its the charge for the upgrade. Let me say that One: I was under the impression I wasnt going to be charged, and Two: they gave no warning but just went ahead and charged me...
About a week later my pc dies again (power saving mode issue) and I again try to get a hold of Customer service. I send in help tickets and call in...finally after days of this I get a reply. They tell me that it sounds like a video card issue and that I am not under warranty for that. Now I just sent this in to be fixed and two months later its busted again.....and they dont offer to help at all.
So now I have to buy a video card and hope that it will fix the issue, or else send it in and who knows when I will get it back plus be charged for shipping. Now why do I have to buy anything? With everything that I have had to put up with I think the least they can do is replace my video card.
Dont you?????
I hope that my review might help those that are considering widowpc. Thanks
This review was modified by
gburton on March 09 2008 03:49:14 PM
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![Share](javascript:share_rating({"review_body":"To start let me just say that I was one of those who thought Widowpc was awesome. Not anymore. I will not promote them. I will make sure that all of those that I know, and can influence, stay away from this company.<br><br>I have several good reasons for being upset. Now let me just say that normally I dont get upset and I understand certain business practices (like warranties), but my experience with WidowPc has frustrated me like no other. They were suppose to have been a great company back in 05, but they sure have gone downhill since. Customer service is nearly impossible to get a hold of, the website is horrible (when its running), and they dont help their customers who are trying to work with them.<br><br>Anyway, let me start at the beginning... I bought a WidowPc on 8\/06 and did so because I only heard the best about them. After some frustrations getting a hold of customer service; I was finally able to find out that my pc was shipping in 9\/06. Well that didnt happen....I eventually got it in 10\/6. To their credit they did give me a pc game for the pain (the only time they did so). <br><br>Now I had no further complaints with them for nearly a year (good until than), but in 09\/07 the motherboard died. I sent it in for repairs 10\/07 (told still in warranty)but unfortunately they didnt have those parts in anymore (nice of them to tell me after I sent it in), and that I would need to upgrade (or send it in to the manufactuers in which they told me it would take months). Well I wasnt happy, but I had been considering an upgrade anyway, so I gave them the go ahead. After weeks of emailing and calling them for updates (rarely got a reply) I finally got my pc back in 12\/07. I asked about the charge but told everything taken care of. <br><br>Than in 2\/08 I check my credit card and randomly see a charge from widowpc. Big surprise its the charge for the upgrade. Let me say that One: I was under the impression I wasnt going to be charged, and Two: they gave no warning but just went ahead and charged me...<br><br>About a week later my pc dies again (power saving mode issue) and I again try to get a hold of Customer service. I send in help tickets and call in...finally after days of this I get a reply. They tell me that it sounds like a video card issue and that I am not under warranty for that. Now I just sent this in to be fixed and two months later its busted again.....and they dont offer to help at all.<br><br>So now I have to buy a video card and hope that it will fix the issue, or else send it in and who knows when I will get it back plus be charged for shipping. Now why do I have to buy anything? With everything that I have had to put up with I think the least they can do is replace my video card. <br><br>Dont you?????<br><br><br>I hope that my review might help those that are considering widowpc. Thanks","link":"http:\/\/www.resellerratings.com\/store\/WidowPC\/comment\/366875#comment366875","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/WidowPC.jpg","store_name":"WidowPC","username":"gburton","rating":"1"}, "single");){kind=link}