1/5

posted Mar-20-2013

Their customer service here stinks. I don't know how else better to put it. First off, they sell many rifle scopes, yet their return policy sucks.

When ordered, it took a few days to process (understandable), but 10 days in transit for my item to arrive, with standard shipping, which was USPS Priority!

Next, they should implement a better return policy as things do get manufactured defective. I bought a red dot sight; as I was sighting it in a couple weeks later, I noticed that the adjustment screws were not click-adjustments and due to recoil, would turn the screws about 1/8 revolutions. Their return policy is seven days from delivery. Not everybody has all the free time in the world to test stuff out within a week!

I called SWFA requesting a return. I spoke to somebody briefly and then put on a 15 minute+ hold - I lost count. I had to go to work, so when the same guy picked up to tell me to hold longer, I told him to have Customer Support (CS) e-mail me. CS never e-mailed me back and now I'm way outside of their return window.

I'll never order from SWFA again. I only saved a few bucks, but now I'm wasting it dealing with their horrid CS.

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1/5

posted Mar-08-2011

Terrible.

I ordered a protector for a Garmin 60CSx. The website said they were custom cut to fit. When I got it, a week later, it was just a generic rectangle (that only covered the view screen) with no curved cuts (to cover all the edges). The CS person said they only made it a rectangle due to the corners "peeling". That was not stated on the website. Their video shows an iPhone with a screen protector that goes all the way out to the edges, covering 100%.

If I wanted a rectangle, I would have just used a piece of packing tape.

On the return, they wanted to charge me $3 for "restocking fee". Chargeback done instead.

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5/5

posted Mar-02-2011

Ordered a WG stamp from the site. It was shipped relatively fast and I got the item as described. Shipping charges were reasonable.

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1/5

posted Sep-29-2010

Ordered on September 12, got a confirmation e-mail. Charged my card on the 14th. It is now the 29th, and after a couple e-mails and deadend phone calls (MAILBOX FULL), I still have not received anything.

Called my bank to tell them to close the card and do a chargeback.

These guys are thieves.

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4/5

posted Apr-10-2010

Very nice prices. I like the in-expensive shipping options. USPS Priority mail is usually missing from large online stores.

Great communication on when the item will ship and even gave me tracking number!

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5/5

posted Apr-09-2010

Awesome promotion they had going. I ended up getting a free pair of glasses.

Great communication, they really keep you in the loop on what stage your glasses are in. Shipping was quick. It took a couple days from Washington to California via USPS First Class Mail. Very reasonable prices and free coatings.

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3/5

posted Nov-10-2009

Worst site ever. I ordered a Mobile Privacy Film on the 13th of October.

It's been a month later and *still* nothing. I've contacted them on the phone 3 times, and by e-mail 4 times. I've also sent them a letter via USMail twice and I've not gotten my product.

Do not order from them!

Update: They have since refunded all of my money and gave me a free skin and the original product I ordered. Everything via UPS Next Day. All it took was four letters (one to 3M corporate via US Mail, one to 3M America corporate via e-Mail, one to 3M Global corporate via e-Mail, and one to SkinIt.com in San Diego via US Mail)!

This review was modified by gbcue on November 24 2009 05:49:46 PM

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5/5

posted May-29-2008

Fast shipping. Kind of hard to tell where tax will be charged. They have multiple warehouses but that information is kind of hidden from their About page unless you go to the FAQs. They clearly state the head office, but should also say where tax is charged on that page. It was still okay as they had the lowest price, even with tax included.

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5/5

posted Oct-12-2007

Great transaction. Fedex shipping is very good, as it was practically overnight, even though it was just ground. Sent package out next business day, and I received it on the next day (California to California). There was a screw-up in the automated tracking number e-mail. Called them, and they sent the correct tracking number immediately, but by then, my package had already arrived on my doorstep!

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4/5

posted Jul-23-2007

Great transaction with their One Cart thing. Even got my 10% off rebate, although that took a long time. Time to get item shipped was an entire week because my information had to be routed to the appropriate reseller.

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4/5

posted Jul-23-2007

Great transaction and fast FREE shipping (over $25 to qualify). Emails were quick and items arrived within the next week.

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4/5

posted Jul-23-2007

Great transaction, everything went smoothly. Got order confirmation within seconds and item was shipped within a few business days.

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3/5

posted Jul-23-2007

Great transaction but absouletly NO communication unless you call them! They don't send you any confirmation email that your order has even been placed unless you create an account with them. Had to call customer service TWICE to get a status on whether my item was ready for pickup in store. Finally email was sent. There must be something wrong with their email servers because CS claimed they sent the confirmation email twice but I still haven't gotten it today! Got an email with my order number AFTER the transaction has taken place which happened to be AFTER I picked it up from the store.

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4/5

posted Apr-07-2007

Did the ship to store option. Really great because the shipping was free, even in the outlet store. Great low prices, as long as it's on sale.

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4/5

posted Apr-07-2007

Really great transaction. The free shipping, or any ground shipping is EXTREMELY slow!

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