4/5

posted Aug-16-2010

Ordered a printer that was supposed to be in proper refurbished condition, which was supposed to include ink. Received printer quickly, but no ink catridges, not even empty ones. Called their support line, which was friendly and helpful. Agreed to send me new cartridges. Am waiting for their arrival.

This review was modified by funkywizard on August 16 2010 03:43:10 PM

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2/5

posted Dec-31-2009

OK company, but kind of a pain to deal with. Orders sometimes take a long time because they're shipped from a third party CA to their warehouse on the east coast, and then back to me in CA. Presumably this avoids sales taxes, so I'm ok with the delay, but it still has taken a lot longer than expected to get some orders. The prices cannot be beat, so if you're patient or you order things that they can fufill directly, provantage is a good bet.

Authorizations can be kind of a pain though. My credit card companies admittedly are a pain, requiring me to call them several times in order to make certain orders. But on the other hand, provantage doesn't have a lot of flexibility here either, and required me to send them a wire transfer in order to complete my order. Well I don't have the money in my bank account, and needed to use a credit card. Further, none of my bank accounts have branches where I live, so a wire is out of the question. So I just cancelled the order, paid a few bucks more and got the items elsewhere.

I would order from provantage again, but they wouldn't be my first choice.

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5/5

posted Dec-31-2009

Great company to do business with. Orders are shipped promptly, and if there are any issues with my credit card, they are happy to resolve them quickly and easily. The prices also are fantastic. If you want a lower price on a product with them, try searching froogle for the product, as froogle-linked products from them sometimes are a few bucks cheaper than if you find the product by browsing on their website.

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1/5

posted Dec-31-2009

The company's support is completely unresponsive. After waiting for 9 days, without the order status updating, I email support asking what is going on. They email back 2-3 days later saying the order needs to be verified. I call and email them according to their instructions at this point, and no response by the next day.

This is the second order I've had problems with. Another order, I ordered a blu ray player for christmas, on the 12th. On the 24th, they send me an email saying my order has been cancelled because they are out of stock (the item was listed as in stock on their website) and due to them not having an ETA on new arrival. Well great, you could have told me that sometime sooner than 12 days after I order. If they had let me know some other time than the day before christmas, I could have gotten the item somewhere else, but now I'm out of luck.

Two orders, non-existing customer service / support, no notifications for problems or issues.

I did have two other orders that were filled in a reasonable time frame, but this leaves me with no confidence whatsoever in this company. I've ordered from a dozen places the last month, many of them new to me, this is the only one to let me down so thoroughly.

This review was modified by funkywizard on December 31 2009 03:11:40 PM

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