1/5
posted Jan-18-2012
Buyer beware! We ordered a pair of glasses on Dec. 26, 2011. The website said that the glasses would take a couple of days to process and then sent out via USPS. On Jan 3, I had received no status update (you can't check online unless you make an account first), so I called the # on the website. I had to press 0 to get to a person, and was immediately placed on hold and then sent to voicemail. I left a message, and decided to leave a message through their website as well. Later that day I received an email reply saying "We apologize for the delay. Your order is expected to ship later today with a delivery date for end of this week." After reading reviews online, I got highly antsy over this but decided to wait. The following Tuesday when I still had no glasses, I called again. This time, I got to speak to a live person, who told me that they shipped out the glasses that morning and I should receive them by the end of the week. When I asked her why I received an email the previous week saying the same thing, she said the shipping department was facing problems starting on Wednesday so nothing was able to get shipped out. I told her they had sent me an email on Tuesday, and she then told me she didn't know what had happened. I asked to speak to someone else, and was promptly sent to someone's voicemail. After getting off the phone, I checked the credit card statement, and my card had not been charged. Later that afternoon, I called back to cancel the order (my stepdaughter was going without glasses all this time, so I decided to go to a local place). The rep told me that the lenses had already be cut, and could be overnighted so I would receive them the next day (note: earlier in the day I was told they had already been shipped that morning). I declined the offer. That evening, they called me with the same story and offered to overnight the glasses and give me a tracking number. I politely declined, saying that I had been given too many stories and no longer wanted to do business with them. At least my card was never charged (although I do find it strange that they would make a custom order like glasses without charging my card first. I should have used Coastal Contacts the first time for these glasses, but my stepdaughter was wanting a specific frame.
36,423 stores
1,205,340 reviews
6252 shoppers online now
Total Reviews
Helpful Reviews
Homepage
Member Since
posted Jan-18-2012 
![Share](javascript:share_rating({"review_body":"Buyer beware! We ordered a pair of glasses on Dec. 26, 2011. The website said that the glasses would take a couple of days to process and then sent out via USPS. On Jan 3, I had received no status update (you can\u0027t check online unless you make an account first), so I called the # on the website. I had to press 0 to get to a person, and was immediately placed on hold and then sent to voicemail. I left a message, and decided to leave a message through their website as well. Later that day I received an email reply saying \u0022We apologize for the delay. Your order is expected to ship later today with a delivery date for end of this week.\u0022 After reading reviews online, I got highly antsy over this but decided to wait. The following Tuesday when I still had no glasses, I called again. This time, I got to speak to a live person, who told me that they shipped out the glasses that morning and I should receive them by the end of the week. When I asked her why I received an email the previous week saying the same thing, she said the shipping department was facing problems starting on Wednesday so nothing was able to get shipped out. I told her they had sent me an email on Tuesday, and she then told me she didn\u0027t know what had happened. I asked to speak to someone else, and was promptly sent to someone\u0027s voicemail. After getting off the phone, I checked the credit card statement, and my card had not been charged. Later that afternoon, I called back to cancel the order (my stepdaughter was going without glasses all this time, so I decided to go to a local place). The rep told me that the lenses had already be cut, and could be overnighted so I would receive them the next day (note: earlier in the day I was told they had already been shipped that morning). I declined the offer. That evening, they called me with the same story and offered to overnight the glasses and give me a tracking number. I politely declined, saying that I had been given too many stories and no longer wanted to do business with them. At least my card was never charged (although I do find it strange that they would make a custom order like glasses without charging my card first. I should have used Coastal Contacts the first time for these glasses, but my stepdaughter was wanting a specific frame.","link":"http:\/\/www.resellerratings.com\/store\/Eyeglasses4All\/comment\/1169327#comment1169327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eyeglasses4All.jpg","store_name":"Eyeglasses4All (USA)","username":"funbetty","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We ordered a spare pair of glasses for our 11 year old. The glasses were ordered on 1\/11\/12 and we received them on 1\/17\/12. We had a promo code for free glasses but upgraded to the polycarbonite lense so the total was $26 including shipping. Glasses came in a nice hard case with a cleaning cloth. The glasses are very high quality and the pair we chose had spring hinges - a nice bonus. Very highly satisfied.","link":"http:\/\/www.resellerratings.com\/store\/Coastal_com\/comment\/1169231#comment1169231","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coastal_com.jpg","store_name":"Coastal.com","username":"funbetty","rating":"5"}, "single");){kind=link}