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fubeca

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Rating 2/10
1/5

STAY AWAY! -- Trust the reviews!

DON'T BUY FROM BALSAM HILL!

Never again. Ordered a tree 3 years and 7 days ago. Light warranty is for 3 years. 3 sections of lights will not work this year. Initially contact online support who told me I had to call in for a "specialist" to help me with my issue. Called in (don't get me started on the hold times) and was told the tree was out of warranty (which by the way starts on the date of order and delivery). They wanted to "right thing for me" which was we'll do some basic troubleshooting and sorry too bad you didn't get your Christmas tree out a week sooner.

What kind of honest business wouldn't address this kind of issue under warranty? You only get your tree out once a year. It happens that one the third time getting it out of the box it is broken. I've replaced every bulb in all sections and troubleshooted for a few days before calling and then told too bad so sad.

When I first got the tree three years ago the stand was defective. I called and dealt with "specialists" until they finally sent me a new stand. I should have known then that they don't stand by what they sell. Better off going to Lowes or Home Depot - trees there are same caliber and quality of trees but MUCH CHEAPER!

OH YEAH, AND BE CAREFUL OF WHAT THEY CALL A DEAL ON THEIR SITE. IT IS ALL A RIP OFF AND THEIR "SALES" ARE ESSENTIALLY THE SAME ALL YEAR JUST REPACKAGED TO MAKE YOU THINK YOU ARE SAVING A LOT. SHOP THEIR SITE FROM MONTH TO MONTH AND YOU'LL SEE PRICES OF TREES FLUCTUATE DEPENDING ON THE "SALE"!

This review was modified by fubeca on November 29 2016 07:39:36 PM
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Rating 2/10
1/5

Would not recommend. Their website tells you that an item will arrive within a certain period of time but when it doesn't even ship during that time you are told that they are "estimates". After waiting several business days and complaining I receive an email stating the item is "out of stock"! Seriously. I just ordered it from home depot at a fraction of the cost with next day shipping. So much for trying to support small business!


Rating 10/10
5/5

Excellent purchasing experience. These guys were great. I called and spoke with Sean who answered my questions and had the item shipped the same day. Will definitely be purchasing any future pro SLRs from these guys!


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