1/5

posted Jul-19-2011

Wow, this has been the worst experience EVER in dealing with a vendor. And this is a huge purchase for me! I have had to deal with Live Help every single day since I placed my order. First, the site said the D7000 was in stock & usually ships within 24 hours. I was then told that it wasn't going out for 7 business days, then tack on the 3 to 7 day delivery time on top of that. Through my complaining I was able to get my items shipped out 2 days later. I also didn't get a discount I was supposed to get at final checkout. They FINALLY refunded the discount after 6 days of placing my order and 3 attempts at trying to get an update about the discount. The confirmation emails I received didn't make any sense, had 1 tracking #, though they shipped my camera and an additional lens I purchased separately with separate tracking numbers. The lens came today, but no camera. So once again I had to talk to Live Help. He/she proceeds to tell me that there's a different tracking # for the camera. Luckily it's in transit, but I'm nervous about what kind of condition it will be in when I receive it after reading some of the reviews on here.

I will NEVER order from RitzCamera.com again. Stay FAR AWAY from these people, I'm astonished that they are even still in business. Totally pathetic.

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