1/5

posted Jan-03-2012

I will never, EVER order from this company again. Before I ordered my Nikon D5100 I contacted the company to figure out the fastest way to get it. He told me to pay for Saturday Delivery. Well, I paid the extra $50 and then Saturday came and went and I had no camera, no conformation, no nothing! Contacted customer service and they said sorry, it takes up to 4 days for us to process and ship your order. WTF!

I waited patiently, despite my overwhelming urge to rip them through the phone, and now today marks the 5th day I am still camera-less. My lens shipped out that was ordered separately, but no camera. The online chat is a waste of time and is nothing but a joke - except the fact that you can understand them despite their horrible grammar. I demanded the name of a supervisor and I was given "James Lee". Called James up to find out what the heck was going on and you know what he tells me?

"We were waiting on your address to be validated. We sent you an email on the 28th regarding it."

UH, what a load of CRAP. Never got an email or a phone call, nothing. I told him I want my camera shipped overnight when it ships to me and he said he can't edit it, that it will only take longer. Sweet momma. I told him fine, ship it as soon as possible and I'm never ordering from your company again. Problem solved.

Give your money to a good company that cares about its customers, not some incompetent store with horrible employees.

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