“I ordered flowers for my mother on the morning of Friday, May 11th 2012. According to 1800Flowers.com, they have flower arrangements that can be delivered same day.
I called 1800flowers and they confirmed that the arrangement that I chose would be delivered on Friday. They called my back hours later saying there was high volume, and they would not be able to deliver it until Saturday. I said this was okay, since Mother's Day is Sunday.
They never delivered the flowers. Nor, did they call anyone or email anyone to let them know that they are going to fail.
When I called 1800Flowers on Sunday, I was transferred between two service reps. They both offer a $20 reimbursement and to deliver the flowers on Tuesday. I decline and asked to talk to a Manager. Both of the service reps told me that the manager wasn't in the office. I guess 1800flowers doesn't hold their managers to normal standards.