2/5
posted Dec-17-2005
Terrible at this point! I ordered a new DELL UltraSharp 1704FPV 17-inch Flat Panel LCD Monitor. The price was great and the initial ordering was fine. The monitor arrived when promised. Now is when it hits the fan. The box had been opened and the VGA cable was attached to the monitor. The protective wrapper around the monitor had been removed and replaced poorly. The rest of the cables and the CD for the monitor was lying in the bottom of the box and not held in place by anything. The monitor had a small scratch (1/4 inch) on the surface of the LCD. The topper is that it was the incorrect model. They shipped a 1704FPT. When I called and spoke with “Igor” he explained that the monitor always has the VGA cable attached. Wrong! This model takes VGA or DVI so neither cable should have been connected to monitor when it was shipped. He also explained that they had to remove the protective wrapper to check the monitor and he was about to argue with me about the scratch until I told him it was the wrong model. He put me on hold and then came back and told me that they had indeed shipped the wrong model. He offered to either refund my money or ship the correct model immediately. I will give him credit because there was none of the “return what you have and we will send you what you ordered” stuff. I want the monitor so he said he would ship it now (12/16) and include a prepaid return in the box. I received an order shipped conformation today (12/17).
When I receive the order, I will update this post. All I can say at this point is stay far away!
Update. I finally received the correct order on 12/21. First let me say I was incorrect about the VGA cable being connected. Apparently that is the way Dell ships it, so I was wrong. This time I received exactly what I ordered. The packaging was correct and everything was neatly in place. The first monitor I received was obviously used. There is a protective plastic sheet on the face of the new monitor that was not on the first monitor. In addition, this packaging actually had the quick installation card with it. I am not happy about receiving a used monitor and I got the impression that had they not sent the wrong monitor, I would have had an argument on my hands. That being said, they got it right the second time. I would certainly look around before buying from these guys again.
This review was modified by
fred2525 on December 23 2005 12:19:44 PM
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![Share](javascript:share_rating({"review_body":"Terrible at this point! I ordered a new DELL UltraSharp 1704FPV 17-inch Flat Panel LCD Monitor. The price was great and the initial ordering was fine. The monitor arrived when promised. Now is when it hits the fan. The box had been opened and the VGA cable was attached to the monitor. The protective wrapper around the monitor had been removed and replaced poorly. The rest of the cables and the CD for the monitor was lying in the bottom of the box and not held in place by anything. The monitor had a small scratch (1\/4 inch) on the surface of the LCD. The topper is that it was the incorrect model. They shipped a 1704FPT. When I called and spoke with \u201cIgor\u201d he explained that the monitor always has the VGA cable attached. Wrong! This model takes VGA or DVI so neither cable should have been connected to monitor when it was shipped. He also explained that they had to remove the protective wrapper to check the monitor and he was about to argue with me about the scratch until I told him it was the wrong model. He put me on hold and then came back and told me that they had indeed shipped the wrong model. He offered to either refund my money or ship the correct model immediately. I will give him credit because there was none of the \u201creturn what you have and we will send you what you ordered\u201d stuff. I want the monitor so he said he would ship it now (12\/16) and include a prepaid return in the box. I received an order shipped conformation today (12\/17).<br>When I receive the order, I will update this post. All I can say at this point is stay far away!<br><br>Update. I finally received the correct order on 12\/21. First let me say I was incorrect about the VGA cable being connected. Apparently that is the way Dell ships it, so I was wrong. This time I received exactly what I ordered. The packaging was correct and everything was neatly in place. The first monitor I received was obviously used. There is a protective plastic sheet on the face of the new monitor that was not on the first monitor. In addition, this packaging actually had the quick installation card with it. I am not happy about receiving a used monitor and I got the impression that had they not sent the wrong monitor, I would have had an argument on my hands. That being said, they got it right the second time. I would certainly look around before buying from these guys again.","link":"http:\/\/www.resellerratings.com\/store\/CompuDirect_compudirectpc\/comment\/235344#comment235344","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CompuDirect_compudirectpc.jpg","store_name":"CompuDirect \/ compudirectpc.com","username":"fred2525","rating":"2"}, "single");){kind=link}
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