1/5

posted Jan-02-2013

I am very disappointed with the final Product and the response BLURB gives onto complains (if they give one at all).
I did order 3 BOOKS - all together:
2 Large Landscape Hardcovers, Pro Line Pearl Photo PaperPaper
1 Standard Landscape Hardcover, Lustre Finish Paper.
There was no difference in weight or finish of the Paper in the Books, even though i paid $40 more for the "Pro Line" paper.
I retouched all images and color corrected them over the period of 4 days before i submitted the images.
The print Quality is extremely disappointing, the images look flat, faded, muddy and with a strong yellow and red color touch. Some are not even sharp.
Some pages were poorly cut and have a white cutting edge.
I paid $20 more to receive a delivery before Christmas and did receive the Order 3 days later.
I send a complain to Blurb and received an answer with request to submit photographs of the images/pages the complains were about.
I did so in regards to the badly cut pages , but how can this be done regarding the Paper Quality/weight and the discoloration of the images.
Since i have submitted the evidence and a detailed list of my complains, i have not heard back from Blurb !!!!!
I am a photographer and deal with color and paper quality on daily bases.
These Books are just poorly done and look like a rush job with no interest of the satisfaction of the customer.
I spend 4 days in putting 180 pages together, paid more than $500 for the order, spend more money to receive the Order in time as a Christmas gift for my wife,...... - this all for nothing.
And thanks BLURB for not getting back on my complains.

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