1/5

posted May-04-2012

I used Sears.com for the first time, and will be the last time, too. I ordered a Steinless Steel (Model #: WDF510PAY on order) dishwasher online, and requested to pick up at local Sears store. After a few days, local store called and notified the item is ready to pick up. We went to local store, and pick up the product and spent hours to install it. After installation, we found the dishwasher looked a little different from other steinless appliances in my kichen. I then went online to check, finally found out the dishwasher they sent us has the color of Universal Silver, in stead of steinless steel. The two looked very similar and both have the same Model#. When I talk to the online customer support, asked them to switch and help to install the dishwasher, they refused. The case manager insisted it was my fault because when I went to local store to pick up the item, I did not find out they sent the wrong item to store. What a logic!

From my experience and the other people's experience with Sear, it is no hard to understand why Sear's business is going down... With service like that, with customer support like that, you can only foresee Sears is going downhill faster and faster....

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