1/5

posted Nov-03-2011

Was longstanding customer & college prof. - purchased Adobe CS5 Design Premium for home 5/13/2010. Registered it with Adobe & account recorded my serial number on Adobe site. PC crashed 10/2011-purchased updated machine- CDs don't let me do this & Adobe does not honor d/l to reinstall from their site since I purchased from AS. Multiple calls and e-mails to AS--they told me yesterday that they sold me a "one-time" installation and it was my tough luck that computer crashed 15 months later. No support. I repurchased same software from Adobe site direct as download and learned a painful and costly lesson. NEVER will order from AS again--will buy software direct from Microsoft or Adobe and get the same educational discount with them. It was cheaper w/ Adobe last night-- in 2010 AS charged $27 shipping for my original purchase.

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