5/5

posted Feb-21-2006
I was apprehensive with placing an order after reading the lone negative review on this online outfit. But since they are only two miles from my residence and also from where I work, I gave them a try. Besides, they were the only ones who carried a jacket that I've had for tens years. I ordered two Sportsmaster three season jackets. Three days later, I got an e-mail with a link to their order tracking page and there was a tracking number. UPS, and they delivered it the next day. No surprise there since they were in the next town over.
I did call up their customer service prior to ordering with the hopes of being able to order and pick-up but they didn't have such a service. The very pleasant and friendly customer service rep did state that she was not located at the same site as the company and that often times, the merchandise was shipped straight from the manufacturer. But my package was addressed from their site on Russell Street, Woburn, MA. So they had to pay for the shipping since my order exceeded $100. Seems kinda foolish for them to send a package two towns over to get it to a destination that was only one town removed. But the order was correct and the package was unmolested for traveling such a short distance.
Their website is, to be kind, functional. It's not particularly attractive or flashy, which it doesn't need to be, but it serves its purpose and it was reliable. I had no problems finding what I needed. I wouldn't hestitate to order from them again and I may just do so in the next month or so.

This review was modified by
fooda on February 21 2006 05:56:10 AM