5/5

posted Apr-23-2012

I just bought ~$75 of D&D miniatures from Gold Dragon Horde and was very impressed. Good email communication acknowledging the order and shipping and got the order super fast! Ordered late Friday night, shipped free from Florida on Saturday, and received in Massachusetts on Monday. Minis were as described and well packaged in an appropriately sized box with good padding. And of course great prices too!

This review was modified by foobar on April 24 2012 06:19:16 AM

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5/5

posted Sep-20-2011

As a small business user, Tech Depot is great. Fast and free shipping, a dedicated account rep, good prices, and excellent package tracking. I like getting an email not just when the order is received, but also when it is shipped that includes tracking information. They've been great for the 70 or so orders I've done with them since 2006, including 30 or so in the last 12 months. I highly recommend for other businesses. (I can't speak for consumer purchases.)

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5/5

posted Sep-20-2011

I use Insight routinely for my work, but that's through an account executive. Prices that way are VERY competitive; not so much straight off their website. Shipping is fast and accurate (but not free); never had a problem doing a return or had a mis-shipment in the 60 or so orders I've done with them since 2002.

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3/5

posted Apr-14-2011

I placed an order online on 1/30/2011... their website says that delivery will take 2-4 weeks, which is ok, but after 5 weeks and not hearing anything (or getting anything) I called to inquire. I left a message and got a call back saying it would ship out that week. I waited a couple more weeks and called again to inquire. I waited 2 days and didn't get a call back, so I called again (3/31/11) saying I wanted an email or text message with a tracking number the next day (Friday) showing that the package had shipped, or I wanted a full refund. I got a reply saying it would go out on Saturday. On Sunday I inquired about the tracking number and got a message that "the post office closed too early" and that he'd send the package on Monday. Monday (4/4) I did indeed get a USPS tracking number showing the package shipped that day and was delivered on 4/6... 8.5 weeks after ordering.

So the process of receiving the cloak totally sucked, but the actual cloak itself is really quite nice. I got a kids sized plush cloak which is very nicely stitched and lined. My niece adores it (it was a very late birthday present). Definitely high quality, and certainly worth the price paid.

The moral? Call before you order and find out what the real shipping time will be.. and keep following up to make sure it goes out when expected. I order online in part because I hate talking on the phone... but that won't work with velvetcloaks.com.

Good luck!

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