5/5
posted May-30-2011
They have partnering warehouses all over the USA with current stock indication on their website.
I placed an international order and paid by Wire Transfer - they don't accept Int credit cards not even PayPal. Perhaps one of their weak points.
Part of my order contained a ASUS MB with the new Intel Sandy Bridge chip. A few days later Intel announced the flaw with the chip and the plan to withdraw all boards from distribution to implement a "fix". I requested Excaliberpc to hold on to my order untill the new revision (fixed) MB become available from Asus. They did so promptly.
My order was ready to ship in April (not Excaliberpc's fault of course) but by then, the memory I had ordered was sold out. They requested that I select a different memory, which I did, but it was about US10.00 more expensive than the one I originally selected. They made no fuss about this. Because the memory was available in their Chicago IL store (the main order was to be shipped from probably what was their main California warehouse), I had to wait extra 3-4 days for the transfer of the newly selected memory. During all this time, the sales manager was in constant contact with me (via e-mail) updating me on the process and showing genuine desire to ship the order soonest.
From my experience I draw a conclusion that they don't seem to hold on to available parts for you while waiting for a warehouse transfer or the arrival of a new product in their inventory, so by the time they receive it you might be missing one of the "available" parts which could have been sold out meanwhile. Well this is what I felt happened. Other than that it's all 5 stars.
Shipping was fast. Customer service is excellent and e-mail replies were always fast - same day or the next due to the time difference.
The sales manager even removed the shipping costs from the final invoice to help avoid it being included on the customs tax calculation in my country (sometimes the customs officials incorrectly calculate the duties using the total invoice amount, which often includes the shipping charges).
Strongly recomend them for bussiness.
This review was modified by
fo128 on May 30 2011 02:33:41 AM
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![Share](javascript:share_rating({"review_body":"They have partnering warehouses all over the USA with current stock indication on their website.<br>I placed an international order and paid by Wire Transfer - they don\u0027t accept Int credit cards not even PayPal. Perhaps one of their weak points.<br>Part of my order contained a ASUS MB with the new Intel Sandy Bridge chip. A few days later Intel announced the flaw with the chip and the plan to withdraw all boards from distribution to implement a \u0022fix\u0022. I requested Excaliberpc to hold on to my order untill the new revision (fixed) MB become available from Asus. They did so promptly.<br><br>My order was ready to ship in April (not Excaliberpc\u0027s fault of course) but by then, the memory I had ordered was sold out. They requested that I select a different memory, which I did, but it was about US10.00 more expensive than the one I originally selected. They made no fuss about this. Because the memory was available in their Chicago IL store (the main order was to be shipped from probably what was their main California warehouse), I had to wait extra 3-4 days for the transfer of the newly selected memory. During all this time, the sales manager was in constant contact with me (via e-mail) updating me on the process and showing genuine desire to ship the order soonest.<br><br>From my experience I draw a conclusion that they don\u0027t seem to hold on to available parts for you while waiting for a warehouse transfer or the arrival of a new product in their inventory, so by the time they receive it you might be missing one of the \u0022available\u0022 parts which could have been sold out meanwhile. Well this is what I felt happened. Other than that it\u0027s all 5 stars.<br><br>Shipping was fast. Customer service is excellent and e-mail replies were always fast - same day or the next due to the time difference. <br>The sales manager even removed the shipping costs from the final invoice to help avoid it being included on the customs tax calculation in my country (sometimes the customs officials incorrectly calculate the duties using the total invoice amount, which often includes the shipping charges). <br>Strongly recomend them for bussiness.","link":"http:\/\/www.resellerratings.com\/store\/EXcaliberPC\/comment\/772005#comment772005","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/EXcaliberPC.jpg","store_name":"EXcaliberPC.com","username":"fo128","rating":"5"}, "single");){kind=link}